Minimum Degree Required (BQ) *:
BE / B Tech / ME / M Tech / MBA
Minimum Year(s) of Experience (BQ) *: US
5-10 years of experience
General skill set:
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
- Proven track record as an SME in chosen domain.
- Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Blockchain, AI et al with the product platform they are associated with.
- Mentor Junior resources within the team, conduct KSS and lessons learnt.
- Flexible to work in stretch opportunities/assignments.
- Demonstrate critical thinking and the ability to bring order to unstructured problems.
- Ticket Quality and deliverables review.
- Status Reporting for the project.
- Adherence to SLAs, experience in incident management, change management and problem management.
- Review your work and that of others for quality, accuracy and relevance.
- Know how and when to use tools available for a given situation and can explain the reasons for this choice.
- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
- Use straightforward communication, in a structured way, when influencing and connecting with others.
- Able to read situations and modify behavior to build quality relationships.
- Uphold the firm's code of ethics and business conduct.
- Demonstrate leadership capabilities by working with clients directly and leading the engagement.
- Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
- Good Team player. Take up cross competency work and contribute to COE activities.
- Escalation/Risk management.
JD Requirements:
- Provide L2/L3 technical support for SAP CRM applications in an AES / Operate (Managed Services) environment, ensuring SLA adherence and stable operations.
- Design, develop, and maintain ABAP solutions with strong focus on Object Oriented ABAP (OO ABAP) and production-grade debugging/troubleshooting.
- Build and enhance technical objects across Interfaces (e.g., ALE/IDoc, BAPI) and integration touchpoints supporting CRM business processes.
- Implement CRM enhancements using BAdIs, BAPIs, Enhancements, and User Exits to extend standard functionality.
- Work on SAP CRM Web UI (BSP components) development and support, including framework-based troubleshooting and configuration support.
- Develop with and troubleshoot BOL/GENIL models; understand object structure, access methods, and how GENIL exposes backend logic to BOL.
- Support CRM Middleware operations and data replication between CRM and ECC/S4HANA (e.g., BDOCs, queues monitoring, error handling) using standard tools/monitors.
- Analyze and resolve incidents across CRM One Order framework / core CRM technical areas, contributing to problem management and continuous improvement.
- Support batch jobs, background processing, and interfaces, coordinating with operations/scheduling teams and ensuring stability during critical cycles.
- Strong hands-on experience in SAP CRM TPM covering Trade Promotion Planning / Execution, Funds, Claims, and Settlements.
- Design and development of CBP Plan Extensions to support custom planning attributes, KPIs, and business rules.
- Extensive use of Filter BADIs to control TPM and CBP logic based on planning types, org structures, and promotion scenarios.
Preferred Skills:
- Good Experience in SAP UI5/Fiori App development, implementation and configuration
- Good Experience in SAP HANA - CDS Views
- Good Experience in using SAP BOPF Framework
- ITIL 4 Certification
- Having Implementation experience is added advantage
Location: India(Chennai, Coimbatore, Hyderabad, Bangalore, Pune, Kolkata,Noida and Gurugram)
