Key Responsibilities
- Incident Management & Support
- Monitor helpdesk queues, analyze, and resolve L1 support issues based on assignments from L0/User teams.
- Troubleshoot issues in the live SAP VMS system, including Vehicle Purchase Orders, Goods Receipts, and Sales Orders.
- Handle user queries related to Warranty claim creation, validation, and submission (LO-WTY).
- Resolve daily transactional errors, including master data mistakes, input formatting errors, and required field failures.
- Monitor critical background jobs related to VMS and Warranty interfaces.
- VMS & Warranty Specific Tasks
- Support Vehicle Master Data management and Vehicle Status tracking.
- Assist in troubleshooting VMS Action Matrix issues (e.g., failed vehicle status updates).
- Investigate Warranty claim lifecycle issues (IC/OC claim versions) and troubleshoot claim approval/settlement errors.
- Verify Warranty Integration with FI (Account determination for vendor recovery or customer billing).
- Financial (FI) Support
- Resolve basic FICO L1 issues, particularly those related to AP (Accounts Payable) and AR (Accounts Receivable) in the context of Warranty, such as Vendor Invoicing and Customer Credits.
- Verify FICO account keys and tax determination for warranty claims.
- Documentation & Communication
- Document user manuals and Standard Operating Procedures (SOPs) for new FICO/VMS issues.
- Maintain the status tracker of issue resolution and ensure tickets are closed in the system.
- Provide training to new users on SAP VMS/Warranty transaction codes.
Required Skills & Qualifications
- Education: Bachelor's degree in Computer Science, Business, or related field.
- Experience: 1+ year of hands-on experience in SAP S/4HANA support projects, ideally in the Automobile sector (IS-Automotive).
- Functional Knowledge:
- Basic knowledge of SAP VMS (Vehicle Management System) and Variant Configuration.
- Basic understanding of SAP Warranty Management (LO-WTY).
- Basic knowledge of SAP FICO (AP/AR/GL).
- Tools: Familiarity with SAP Ticketing systems (e.g., Jira, ServiceNow).
- Soft Skills: Strong analytical and troubleshooting skills with the ability to work independently.
Preferred Qualifications
- Experience with S/4HANA Fiori apps.
- Knowledge of BRF+ (Business Rule Framework plus) for warranty.
Understanding of VSR (Validations, Substitutions, Messages) tool
