Greeting from Infosys BPM Ltd
Role: SAP Concur-Cognos reporting
Shifts: US shifts/Regular shift/European Shift (1PM-10PM IST)
Education: BE preferred.
Location: Bangalore
Experience: 5+Years
Notice Period-Immediate Joiners
JD SAP Concur
- Cognos report design capabilities (Analytics and/or Intelligence) is a plus
- Manage multiple SAP Concurrent complex, global, multi-phased implementations following SAP Concurs implementation methodology
- Ability to set up credit card feeds, validate feed connectivity, and plan & execute credit card related cut-over tasks
- Ability to conduct functional reviews of configurations completed by other Implementation/Functional Consultants;
- Experience in SAP Concur Implementation and Production Support
- Experience on service now
- Experience on implementation of change requests.
- Should have knowledge on Mileage rate change, VAT Configuration, GL Account change, Expense type creation
- Should have knowledge on Concur issue ticket resolution
Responsibilities will include but not limited to:
- Develops and delivers presentations to help clients understand their product's functionality
- Creates executive summaries to help clients understand the functional and financial impacts of issues
- Manages impacts to other processes and products
- Leverages feedback solicited from the business into workload prioritization efforts
- Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
- Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality
- Manages functional incidents and service requests through full lifecycle (through closure)
- Provides technical incident, service request, and problem tickets management oversight and prioritization
- Provides major incident oversight and communicates status to the business in a timely manner
- Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
- Understands and assesses the financial impacts of incidents related to disrupted product processes assisting the business work through complex errors and reconciliations
- Analyzes batch failures/errors and summarize findings in reports to the business
- Advises and assists L2 resources as needed
- Conducts analysis of application lifecycle to identify design flaws and realize process efficiencies
- Coaches, mentors, and develops team members, including overseeing new employee onboarding
- Prepares periodic reports for management as necessary to track strategic goal accomplishment
Knowledge and Skills Requirements
Knowledge of SAP functionality specifically in the area of travel management
Functional and/or technical experience in supporting global systems (e.g. SAP) including knowledge of data flows, processes and best practices
Proven knowledge of software development lifecycle methods, processes, tools and best practices
Documentation, communication and presentation skills that support accurate and concise messaging
Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery
Excellent interpersonal, client service, communication, organizational, and project management skills
Excellent problem solving and decision-making skills
Ability to react appropriately during crisis situations
Operate in a dynamic, fast moving and changing environment
Operate in a global matrix environment
Regards,
Infosys BPM Recruitment team
