Technical Lead SAP C4C / Sales & Service Cloud V2In-Office Mumbai, Mysore, Chennai, Hyderabad, Bengaluru, Pune City, Coimbatore, India
Job Title: SAP C4C / Sales & Service Cloud V2 Techno-Functional Consultant
Location: Pune, Hyderabad, Bangalore, Coimbatore, Chennai, Mumbai, Mysore
Employment Type: Full-Time
Experience: 6-8YRS
CTC: Up to 26 LPA
Job Summary
We are looking for an experienced Technical Lead with strong expertise in SAP C4C and SAP Sales & Service Cloud V2. The candidate will be responsible for leading end-to-end implementations, driving requirement gathering, configuring solutions, and collaborating with cross-functional teams to deliver high-quality CX solutions.
Key Responsibilities
- Lead requirement gathering sessions and conduct functional workshops
- Understand business processes and map them to SAP C4C and Sales/Service Cloud capabilities
- Drive end-to-end implementation and coordinate with cross-functional teams
- Prepare Business Requirement Documents (BRDs) and functional specifications
- Configure SAP Service Cloud V2 (workflows, roles, service levels, ticketing, etc.)
- Lead User Acceptance Testing (UAT) and ensure quality delivery
- Collaborate with technical teams on integrations, data migration, and enhancements
- Work across project phases including build, testing, deployment, and hypercare
- Participate in presales activities such as RFP solutioning for CX solutions
- Design and support integrations with SAP S/4HANA, SAP CPI, and third-party systems
- Ensure alignment with best practices in SAP CX implementation
Must-Have Skills- Strong hands-on experience in SAP C4C (Cloud for Customer)
- Experience with SAP Sales and Service Cloud V2
- Minimum 2 end-to-end implementation projects
- Strong understanding of Sales and Service business processes (lead-to-quote, ticketing, SLA, routing rules)
- Experience in requirement gathering, fit-gap analysis, and functional documentation
- Hands-on experience in configuration:
- Workflow Rules
- Business Rules
- User Roles & Authorizations
- Service Levels & Categorization
- Experience with UAT, test case preparation, and user training
- Knowledge of integration with SAP S/4HANA, SAP CPI, and external systems
- Understanding of SAP BTP architecture for extensions
- Strong analytical, communication, and stakeholder management skills
Good-to-Have Skills
- Experience with SAP CRM (Sales & Service Cloud V1)
- Exposure to SAP C4HANA implementation methodologies
- Experience in key user tools and screen adaptations
- Knowledge of organizational structure setup, master data (customer/material)
- Experience in presales and RFP solutioning
- Familiarity with third-party ERP integrations
- Exposure to side-by-side extensions on SAP BTP
Education
- Bachelor's Degree in Computer Science, Engineering, or related field
Employment TypefulltimeExperience Levelmid-senior-levelWork Experience (years)6 - 8 YearsAnnual Compensation INR 2,200,000 - 2,600,000EducationBachelor's Degree, Master's DegreeSkillsNo of Openings12
Skills: uat,test case preparation,sap s/4hana,sap sales and service cloud v2,2 end-to-end implementation,user roles & authorizations,sap c4c,sap btp architecture,business rules,sap cpi,service levels & categorization,workflow rules
