Mandatory tech stack-
Programming Languages and its version - C4C functional experience. Any technical skills like SDK or BTP would be a plus (but not mandatory)
Platform - SAP Cloud for customer
Tools and its version - Jira and Other tools relevant for a Agile working environment
Tech environment - SAP CX
Day to day tasks
- Act as a subject matter expert for SAP Cloud for Customer (C4C) solutions, providing guidance and support to clients throughout the implementation and post-implementation phases.
- Translates and details business requirements into End-2-End solution concepts for global B2B CRM digital products; ensuring they are delivered on time, within scope
- Responsible for the Operation of the cloud for customer solution
- Performing the necessary tasks to keep a stable environment
- To work with the solution Architecture team for Development, Testing and Documentation of nes solutions on C4C as needed by our Business Process.
- Provide ongoing support and troubleshooting for clients, addressing any issues or challenges that arise with their SAP C4C implementation.
- Stay current with SAP C4C updates and advancements and proactively identify opportunities to enhance client solutions.
Roles and responsibilities
it's necessary to have knowledge and experience with:
- C4C Sales functionalities
- Reporting Management
- Territory Management
- Dashboard Management
- Data Replication Management
- C4C Customizing and Layouts Adaptations
- Transport management
- Organization Structure Management
- SAP Incident Management
Good to have tech stack-
C4C V2 and Other CX products, Coding knowledge on BTP
