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synectics apac

SAP C4C Consultant

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  • Posted 17 hours ago
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Job Description

Key Responsibilities

  • Provide Level 2 & Level 3 support for SAP C4C maintenance projects with SLA adherence
  • Design and configure SAP C4C solutions across:
  • Sales Cloud (Opportunity, Lead, Activity Management)
  • Service Cloud (Ticketing, Knowledge Base, SLAs)
  • FSM (Scheduling, Dispatching, Resource Management)
  • Analyze business requirements and translate them into SAP solutions
  • Identify gaps in standard functionality and propose effective solutions
  • Participate in implementation activities including configuration, data migration, and integration testing
  • Monitor systems, interfaces, batch jobs, RFCs, and integration channels
  • Resolve tickets, perform enhancements, and support system improvements
  • Collaborate with business and project teams to ensure successful delivery
  • Understand client business processes and IT landscape to anticipate challenges
  • Provide regular updates to Project Managers/Leads

Required Skills & Qualifications

  • Bachelor's or Master's degree in Computer Science, IT, or related field
  • 5+ years of experience as an SAP C4C Consultant or similar role
  • Minimum 3 years of experience in SAP maintenance/support projects
  • Strong functional knowledge of SAP C4C modules: Sales Cloud & Service Cloud
  • Hands-on experience with integrations (SAP ECC, S/4HANA, SAP BI, SAP SAC, FSM) using CPI/BTP
  • Experience with monitoring tools and job scheduling for service tickets
  • Solid understanding of Sales & Service business processes and best practices
  • Ability to configure, test, and train end users in SAP systems
  • Familiarity with SDLC methodologies
  • Strong communication skills (verbal & written)
  • Ability to work independently and collaboratively
  • Flexibility to work across time zones

Good to Have

  • SAP C4C Certification

Work Timings

  • Standard support hours: 8x5
  • Flexibility required during major releases, urgent issues, or critical changes

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About Company

Job ID: 147214455

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