Job Description

Experience Range -- 5 to 10 Years

Location -- Bangalore

Job Description

Understand the SAF Basis Team functioning and process model.
Knowledge ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad ,Service Now, TIC and Etc.
Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding.
Associate should be capable of delivering the targets in Scope of work however is not limited to it solely
Know the point of contact in each team for issue resolution
Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issues
Other General OPO support activities include
Handling of Run procedure automation failure with PO/SEO/SMEs
Good understanding of the service lifecycle and deep idea on the automation cycles
Basic understanding of Landscape Virtualization Manager is needed

Work Experience:

Minimum 6 years of SAP Technical Administration with SAP FRUN skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions
Configuration of Technical Monitoring, System Monitoring, Integration Monitoring, User Experience Monitoring, and Job Monitoring.
Configuration alert management, notification management, and automated alert suppression mechanisms.
Onboarding SAP systems into FRUN monitoring landscape.
Performing Diagnostics Agent installation, configuration, and troubleshooting.
Configuration and manage SDA, Host Agent, and Introscope integrations.
Analyse Automation gaps, performance bottlenecks, false alerts, and monitoring stability issues.
Implement best practices for proactive monitoring and observability.
Analyse the automation requirement from Technical Operations/Build/XDU colleagues.
Support FRUN upgrade and update validation. This involves validating from the automation perspective and enhancement of task logic, wherever required.
Automation and maintenance of Data Consistency reports for FRUN.
Introduce new capability in FRUN which caters to requirement of GCO..