AMS Team lead
Educational Qualification:
- Bachelor's degree in Information Technology, Computer Science, or related field
Relevant Functional Experience SFIA Level:
- 10+ years of hands-on experience supporting SAP Ariba Buying and Invoicing, Sourcing and Contract Management modules
- Experience in integrating Ariba with Oracle EBS (AP, PO, and GL modules); SFIA 5
Role Specific Skills:
- SAP Certified Application Associate SAP Ariba Procurement
- SAP Ariba Integration Certification (CIG or API-based)
- Oracle EBS Financials Cloud Certification (optional but valuable)
- ITIL Foundation Certification (for support process alignment)
Technical/ Soft skills
- Experience in using ServiceNow ticketing system
- Strong Experience in Ariba implementation and maintenance
- Required process knowledge of Procurement & Invoice processing
- Good communication skill
- Good analytical skills & competent at logical reasoning
Responsibilities
- Oversee sub function/team activities
- Responsible for client co ordination, issue resolution, escalation management
- Resource shift alignment as per WTW business requirement
- Monitor key performance parameters of the process & ensure adherence to SLAs/KPIs
- Partner with WTW on process improvement/ transformation initiatives
- Lead tri-party governance and ensure timely resolution of issues
- Review small change forms, provide estimated efforts, seek approval from WTW and post approval get small change implemented
Team Handling
- The Team lead to oversees the management of Senior Analyst
Profiles to: [Confidential Information]
