SAP Application support project Manager

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: SAP Application support Manager

Location: Hyderabad , Bangalore & Pune (Hybrid 3 Days WFO)

Employment Type: Full-time / Contract

Salary: 23 LPA

• Oversee service delivery to clients, ensuring adherence to established standards and timelines.
• Should have good knowledge in upcoming technology trends specifically in SAP
• Serve as the main point of contact, fostering strong relationships, understanding requirements and aligning expectations with clients, internal teams and leadership.
• Manage service plans by defining scope, ensuring on-time delivery, and guiding projects through their full lifecycle (initiation, execution, and closure).
• Track KPIs, assess project health, ensure compliance with contractual obligations and drive continuous improvements in service quality.
• Lead, coach and inspire the service delivery team by defining responsibilities, managing schedules and promoting a collaborative work environment.
• Monitor budgets, control expenses and maintain financial accuracy for all service delivery initiatives.
• Resolve issues, manage client escalations and deliver regular performance updates to both management and clients.
• Demonstrate proficiency in delivery methodologies (Agile, Waterfall, and Activate) and tools, with a strong understanding of SLAs and KPIs.
• Capable of managing multiple projects simultaneously
• Japanese language proficiency would be an added advantage

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.