SAP Application Performance Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Application Performance Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role - SAP Application Performance Manager
Specialization - IT operations, functional validation, and incident resolution for SAP O2C and TM modules on S4/HANA and global virtual environment.

Responsibilities -
- Own end-to-end analysis, debugging, and timely resolution of critical O2C and TM incidents to ensure zero business disruption.
- Conduct deep-dive Root Cause Analysis (RCA) to establish definitive corrective and preventive action plans under ITSM/SLA governance.
- Accountable for the functional validation of CI/CD changes, continuous regression testing, and cross-module integration testing.
- Lead User Acceptance Testing (UAT), orchestrate key-user training, and drive hypercare support loops during new rollout phases.
- Drive high-priority functional incident calls, executing immediate operational workarounds to mitigate major system crises.
- Convert incident trends into formalized problem tickets and feature requests, collaborating with product teams to prioritize backlog items.
- Review and validate Functional Design (FD), Technical Design (TD), and automation test scripts during Knowledge Transfer (KT) checkpoints.
- Retain, document, and scale SAP O2C-TM process knowledge within IT Operations by mentoring junior engineers and creating Knowledge Base (KB) articles.
- Partner with internal IT Performance/Project Managers, ABI Business Stakeholders, and external vendor teams across global zones.
- Lead functional validation cycles during major S4 HANA upgrades and scheduled system maintenance windows.

Requirements -
- Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)
- Experience - 8-10 years of specialized experience supporting SAP O2C and TM modules within enterprise-scale AMS or application support frameworks.
- Core S4H SD Expertise - Deep configuration knowledge of Sales Order & Contract Management, Pricing, Credit, Dispute, and Consignment processes.
- Advanced S4H TM Architecture - Proven expertise in Side-car TM configuration, Freight Rate Management/Settlements, FU/FO setup, and logistical planning.
- Logistics Integration - Exposure to Last Mile Delivery (LMD) models and route settlement automation.
- Cross-Process Architecture - Good upstream and downstream integration knowledge linking O2C-TM with R2R, P2P, and Master Data Management (MDM) streams.
- Advanced proficiency in SPRO configuration, complex business workflows, and master data structures.
- Ability to conduct baseline ABAP debugging and navigate BRF+ structures from a functional analysis standpoint.
- Practical experience leveraging SAP Fiori apps to execute, test, and optimize standard business processes.
- Good experience navigating ServiceNow (SNOW) for ITSM and Azure DevOps (ADO) for change management.

Skill Matrix -
Mandatory Skills (Must Have)
S4 HANA SD Configuration - Sales, Pricing, Credits
S4 HANA TM Setup - Freight planning, settlements
Integration Management - O2C-TM to R2R/P2P/MDM
ITSM & SLA Governance - Incident/Problem tracking
Global Operations - Virtual, multi-cultural teamwork
Crisis Management - Root Cause Analysis (RCA)

Desirable Skills (Nice to Have)
ABAP Code Literacy - Functional basis debugging
BRF+ Framework - Rule creation and adjustments
LMD Exposure - Last Mile Delivery configurations
Agile Ecosystems - Sprint planning and velocity tracking
Vendor Governance - Managing outsourced partners

Soft Skills
Critical thinker and good problem-solver
Good oral and written communication skills
Good team player, self-starter, and good analytical skills
Good understanding about code quality, security standards, and programing best practices

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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