Job Description
Role Overview
Zensar is seeking an experienced
SAP PP/QM Consultant to support
AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on
L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an
ITIL & SLA‑driven environment.
Responsibilities
Key Responsibilities✅ AMS Support & Incident Management
- Provide L2/L3 production support for SAP PP and QM modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring production and quality‑related issues
✅ Change Requests & Enhancements
- Handle minor enhancements and configuration changes in PP/QM
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support transport management and release cycles
✅ Client & Stakeholder Interaction
- Act as functional SPOC for PP/QM AMS support
- Interact with business users across regions (US / EU / APAC)
- Participate in AMS governance calls, SLA reviews, and reporting
✅ Testing & Documentation
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
✅ Integration Support
- Handle PP/QM integration issues with:
- MM (MRP, inventory, procurement)
- SD (delivery, batch management where applicable)
- FI/CO (production postings, variances, settlements)
Qualifications
Required SkillsSAP PP Functional
- MRP, BOM, Work Centers
- Production / Process Orders
- Capacity planning & confirmations
- Order settlement & variance analysis
SAP QM Functional
- Inspection types (01, 04, etc.)
- Quality notifications & results recording
- Usage decision (UD)
- QM integration with PP & MM
AMS / Support Experience
- 3-5 years in SAP AMS / production support
- Experience in ITIL & SLA‑based delivery models
- Hands‑on with ServiceNow / Remedy / JIRA
Preferred Skills (Zensar Focus)
- ✅ Exposure to S/4HANA PP/QM support
- ✅ Pharma domain experience (Discrete / Process industry)
- ✅ Client‑facing communication experience
- ✅ SAP PP or QM Certification (good to have)
Soft Skills
- Strong analytical & troubleshooting abilities
- Clear business communication
- Ability to handle high‑pressure AMS environments
- Good documentation & reporting discipline
Key Deliverables (Zensar Expectations)
- ≥95% SLA & KPI adherence
- Reduction in recurring incidents
- High CSAT (Customer Satisfaction Score)
- Audit‑ready documentation and compliance
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
