Job Description
Wells Fargo is seeking an Operations Manager...
In this role, you will:
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Engage stakeholders and internal partners associated within the Operations area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
- Provide training, performance, evaluation and coaching of less experienced team
- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
- Provide responsibility for budget and financial performance
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- Required Qualifications:
- 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience
Desired Qualifications:
- Bachelor's degree holder, preferably business course - banking, accounting & finance or other related discipline
- 5-10 years of people management experience in Sanctions Screening Operations
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Strong attention to detail and accuracy skills
- Ability to work effectively in a team environment
- Knowledge and understanding of Office of Foreign Asset Control (OFAC) compliance
- Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
- Fluent in both verbal and written communication skills
- Proven management skills with ability to analyze issues and provide solution in a tactful manner
- Ability to work independently and provide support on flexible hours/working days
- Demonstrated leadership and interpersonal skills
- Well organized, proactive, constructive and capable to motivate teamwork
- Transition/Process migration experience in a shared service environment
- Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve
- In scope - 10 day Required Absence Policy due to Sensitive Position
