SAM Manager - Mumbai

Job Description

Job Description - Collection Manager - SAM

Enriching LivesWinning as ONE

ABC Company Info:

Aditya Birla Capital Limited (ABCL) is the holding company for the financial services businesses of the Aditya Birla Group.With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

Aditya Birla Finance Limited:

Aditya Birla Finance Limited (ABFL), a subsidiary of Aditya Birla Capital Limited, is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication.

What makes an ideal ABC Citizen

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Role Details:

Required Skills & Competencies

• Analytical thinking and attention to detail.
• Integrity and strong ethical standards.
• Effective communication and reporting.
• Process orientation and innovative mindset.
• Networking and stakeholder management.
• Ability to understand complexity of deal
• Flexibility for travel and on-ground for collection.
• Technical proficiency in MIS and fraud systems.

Key Responsibilities:

1. Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

2.Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
• Liaising with Government agencies wherein our exposure is guaranteed by them and submission of claims and follow up with them for recoveries of such guaranteed amounts.
• Understanding Business requirements for rehabilitation/restructuring/sale of asset etc.
• Scouting for investors/marketing linkages
• Participation in CoC, consortium meetings to drive effective decision making.

3. Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

4. Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

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Disclaimer

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.

Important

• Aditya Birla Capital and its member companiesdo not demand or accept money from job applicants.
• Any job offer made against aservice charge or security deposit or processing fees or background verification expenses or any other terms, whether refundable or non-refundable should be considered fake.
• An authentic job offer mail from us will have our domain name (adityabirlacapital.com).
• Please be aware of fraudsters using fake URLs to mask themselves as senders from reputed organisations. Hence always check and verify the email ID.
• Any mail offering a job, interview date and asking for personal details should be handled with caution, especially if the mail address list also includes email IDs ending with Gmail/Yahoo/Hotmail/Live domains.
• In case a job applicant is offered a job against payment in any form, or has accepted employment from fraudulent persons,Aditya Birla Capital and its member companies will NOT be held liable and responsible for any consequences thereof.
• Please remain vigilant of such offers and notify us.You may also lodge a complaint with the law enforcement agencies.
• Beware of fake websites, email IDs, Facebook, LinkedIn pages that appear similar to ours.
• We reserve the right to initiate any appropriate action as we deem fit.