Salesforce Techno Functional Consultant

Job Title: Salesforce Business Systems Analyst (SFDC – Techno-Functional)

Experience: 6–10 years

Location: Open / Hybrid

Role Overview

We are seeking a Salesforce Business Systems Analyst (BSA) with strong techno-functional expertise and excellent communication skills. The role will act as a critical bridge between business stakeholders and technical teams, ensuring Salesforce solutions effectively address business needs and drive user adoption.

Key Responsibilities

1. Stakeholder Partnership

• Act as the primary liaison between business teams and Salesforce technical teams.
• Partner with stakeholders across Sales, Service, Marketing, and Operations to understand business challenges.
• Ensure Salesforce solutions are aligned with business objectives and deliver measurable value.

2. Requirements Gathering & Translation

• Lead discovery and requirement-gathering sessions with business stakeholders.
• Translate business needs into clear user stories, functional specifications, and acceptance criteria.
• Create non-technical documentation that enables smooth collaboration with delivery teams.

3. Solution Design & Salesforce Expertise

• Leverage Salesforce declarative capabilities including:
• Flows
• Validation rules
• Process automation
• Work closely with developers on solutions involving:
• Apex
• Lightning Web Components (LWC)
• Provide input on solution design, data models, and integrations.

4. Project & Delivery Support

• Support the end-to-end lifecycle of Salesforce initiatives—from ideation and design to testing, deployment, and post-launch support.
• Participate in UAT planning and execution, ensuring business readiness.
• Assist Product Owners and Project Managers with backlog prioritization and delivery tracking.

5. Communication, Training & Adoption

• Communicate complex technical concepts in a simple, business-friendly manner for executive and non-technical audiences.
• Develop and deliver training materials, demos, and walkthroughs to drive user adoption.
• Provide clear viewpoints and recommendations to leadership on Salesforce enhancements.

Required Skills & Experience

• 6–10 years of experience as a Salesforce BSA / Business Analyst / Techno-Functional Consultant
• Strong hands-on experience with Salesforce Sales Cloud / Service Cloud (Marketing Cloud exposure is a plus)
• Working knowledge of:
• Salesforce declarative tools
• Flows, Apex, and LWC
• Experience with Agile / Scrum delivery models
• Excellent verbal and written communication and stakeholder management skills
• Ability to influence and collaborate across business and technology teams

Preferred Qualifications

• Salesforce certifications (Admin, Advanced Admin, Business Analyst, Platform App Builder)
• Experience in large enterprise or IT services environments
• Exposure to integrations and data migration projects