Job Location: Kodathi, Bengaluru
Work Model: 3 Days Work from office[Hybrid]
Job Description:
- 7-15 yrs years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni Channel, Routing, Debugging test cases.
- 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
- 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
- Experience building Salesforce integrations with 3rd party apps and AppExchange products.
- Experience working in highly available, scalable, and secure systems.
- Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
- Experienced in Salesforce deployment (CI/CD, Jenkins) process.
- Comply with change management policies to ensure data integrity and system stability.
- Salesforce Service Cloud / Architect certifications.
- Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.
Additional Notes[Pre-screening questions]:
1. Min 3-4 Service cloud implementation from scratch – Enterprise level implementation
2. Complete configuration side of implementation on Service cloud
3. Omnichannel Configurations
4. BA level experience
5. Service Cloud Techno, Functional – 60% and 40% Technical
6. Service Coud + Salesforce Admin advance certification
