Job Description
Salesforce Technical Architect
Description
Accountabilities
Create and lead solution designs for internal customers in the domain of Patient Services and Innovative Medicine
Support product owners/managers scoping to meet business needs and building potential future roadmap
Develop project rationale and perform scoping assessments to determine feasibility of projects. Participate in requirement gathering in global/regional workshops. Peer review and sign off detailed designs by business
Ensure the overall user experience is taken into account when designing and deploying new solutions and services maximizing Salesforce Out of the box functionalities.
Ensure that detailed designs adhere to solution architecture design (i.e. high level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification
Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
Involved in decision making discussions with internal customer groups. Documentation of solution design with agility. Ensure implemented solutions are according to specifications and fit for purpose.
Help planning deployments together with Project Managers and Operations Team. Support in deployments between development environments and validation / productive environment.
Minimum Requirements
Strong practical functional and some degree of technical knowledge of Salesforce features in Service cloud and Health Cloud along with platform capabilities
University degree in business/technical area adequate equivalent
Fluent English both written and spoken
10+ years of experience in healthcare solution design, business analyst or equivalent role
Proven track rack record in large, global, multi-team projects dealing with complex process areas and business groups
Solid understanding on Patient Services capability areas as well as pharmacovigilance related controls.
Excellent organizational, interpersonal, communication, presentation and writing skills
Ability to work with others in a high paced, fluid, multi-cultural and multi-disciplinary team. Ability to operate in matrix organization effectively
Attention to detail and organization. Working under tight timelines without compromising quality. Strong teamwork and interpersonal skills at all management levels. Stakeholder management skills.
Strong can-do attitude and result-focused.
Industry:
Life Science
IMPORTANT: US Time Zone EST (at least partially), BGC required Login Time 2 pm to 11 Pm
