Technical Architect – Salesforce (FSL | Sales Cloud | Service Cloud)
Experience: 10 Years
Role Level: Senior Manager
Locations: Gurgaon, Noida, Mumbai, Bangalore, Chennai, Kolkata, Coimbatore, Hyderabad
Overview
We are hiring a Salesforce Technical Architect with deep expertise in Field Service Lightning (FSL) along with Sales Cloud and Service Cloud. This role requires strong architectural leadership, the ability to design scalable enterprise solutions, and hands-on guidance across complex Salesforce implementations, especially in field service and customer operations.
Key Responsibilities
- Define end-to-end Salesforce architecture across:
- Field Service Lightning (FSL)
- Sales Cloud
- Service Cloud
- Lead solution design for:
- Field service operations (work orders, scheduling, dispatch, mobility)
- Sales lifecycle and pipeline management
- Customer service and support processes
- Architect scalable, secure, and high-performance solutions aligned with enterprise standards
- Provide technical leadership and guidance to development teams (Apex, LWC, integrations)
- Design and oversee integrations with external systems (ERP, GIS, IoT, mobile apps, third-party APIs)
- Ensure best practices in:
- Code quality
- Governance
- DevOps and CI/CD pipelines
- Security and data compliance
- Collaborate with business stakeholders, product owners, and enterprise architects
- Lead technical discussions, estimations, and solution reviews
- Support pre-sales activities including solutioning, proposals, and client presentations
Required Skills
- 10 years of total IT experience with 8+ years in Salesforce
- Strong hands-on expertise in:
- Apex, LWC, Triggers, SOQL
- Advanced Salesforce customization and platform capabilities
- Deep experience with:
- Field Service Lightning (FSL) architecture and implementation
- Sales Cloud and Service Cloud solutions
- Proven experience in end-to-end solution architecture and large-scale implementations
- Strong integration experience (REST/SOAP APIs, middleware platforms)
- Solid understanding of:
- Data modeling
- Performance optimization
- Security and sharing models
Preferred Qualifications
- Experience with multi-cloud Salesforce implementations
- Exposure to:
- Experience Cloud
- Marketing Cloud or Data Cloud
- Mobility solutions for field teams
- Strong domain experience in:
- Utilities
- Real estate
- Telecom
- Manufacturing or field service-driven industries
Good to Have
- Experience with enterprise integration tools (e.g., MuleSoft)
- Knowledge of event-driven architecture and microservices
- Experience in Agile and scaled Agile environments
Key Competencies
- Architecture and design thinking
- Technical leadership and mentoring
- Stakeholder management and communication
- Problem-solving at scale
- Decision-making in complex environments
Certifications
- Salesforce Certified Platform Developer I & II
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
- Salesforce Certified Application Architect or System Architect (preferred)
- Salesforce Certified Technical Architect (CTA) (highly preferred)
Education
- Bachelor's or Master's degree in Computer Science, Engineering, or related discipline.
