Salesforce Technical Architect (Field Service Lightning)

Job Title: Salesforce Field Service Lightning (FSL) Technical Architect

Role Overview

We are seeking an experienced Salesforce Field Service Lightning (FSL) Technical Architect to drive an end-to-end FSL implementation . In this role, you will architect scalable solutions that maximize out-of-the-box Salesforce capabilities while leveraging custom development where necessary. You will serve as a bridge between technical teams and business stakeholders, requiring strong communication skills and deep expertise in Salesforce platform configuration and development.

Key Responsibilities

• Technical Leadership: Provide architectural guidance for FSL implementations, custom Lightning development, AppExchange products, and third-party integrations.
• Best Practices & Mentorship: Establish development, integration, testing, and deployment standards while mentoring junior developers.
• Solution Design & Documentation: Review and finalize High-Level Designs (HLD) with clients, and create comprehensive system blueprints, diagrams, and technical documentation aligned with business goals.
• Agile & Story Estimation: Clarify user story ambiguities with stakeholders and provide accurate effort estimations for development tasks.
• End-to-End Delivery: Participate across the full software development life cycle (SDLC)—from design and custom development to data migration, integration, testing, and deployment.
• Stakeholder Collaboration: Partner with clients, vendors, and cross-functional teams to analyze requirements, resolve product issues, and ensure successful project delivery.

Key Performance Indicators (KPIs)

• Timely customer sign-off on technical design solutions.
• Successful, on-schedule delivery of project engagements.

Qualifications & Essential Skills

• Experience: 8+ years of overall IT experience, with deep hands-on expertise in Field Service Management (FSM) and Salesforce (SFDC).
• Field Service Domain Knowledge: Strong understanding of Workforce Management, Asset Service Management, Warranty/Service Contract Management, and the FSL Mobile App.
• Salesforce Configuration & Automation: Extensive experience in FSL configuration/customization, Salesforce Flows, Process Builder, and Apex Triggers.
• Custom Development: Proven development skills across both Salesforce Lightning (LWC, Aura) and Classic (Apex, Visualforce, SOQL, SOSL).
• Integration: Strong hands-on experience designing and managing REST/SOAP API integrations and web services.
• Soft Skills: Exceptional communication, stakeholder management, and influencing abilities across technical and non-technical audiences.