Salesforce Tech Lead / Associate Architect
Role Summary
We are seeking a Salesforce Tech Lead / Associate Architect to lead solution design, architecture, and delivery across Sales Cloud, Service Cloud, Data Cloud, and Agentforce. The role requires a strong blend of technical leadership, hands-on implementation, stakeholder management, and team mentoring to deliver scalable CRM, customer data, and AI-powered solutions.
Must-Have Skills
- Salesforce Sales Cloud, Service Cloud, Data Cloud, and Agentforce
- Data Cloud: Data Streams, DMO Design, Identity Resolution, Customer 360, Segmentation, and Calculated Insights
- Agentforce: Agent Builder, Prompt Templates, Trust Layer, and AI-driven automation
- Sales Cloud: Lead-to-Opportunity, Forecasting, CPQ, and Territory Management
- Service Cloud: Case Management, Omni-Channel, Knowledge, and Experience Cloud
- Salesforce Integrations, APIs, ETL/CDC, and Data Architecture
- SQL and reporting integrations with Power BI/Tableau
- Technical leadership, solution architecture, and stakeholder management
Good to Have
- Marketing Cloud integration with Data Cloud
- CRM Analytics / Einstein Analytics
- Enterprise Salesforce transformation experience
Key Responsibilities
- Own end-to-end Salesforce solution architecture and technical delivery.
- Lead and mentor Salesforce developers and engineers.
- Design and implement solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce.
- Architect integrations, data models, Customer 360 solutions, and AI-powered automation.
- Collaborate with business stakeholders and clients to define scalable solutions.
- Ensure data governance, platform scalability, and best practices.
Preferred Certifications
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce Data Cloud Consultant
- Salesforce Data Architect
- Salesforce Agentforce Specialist
- Salesforce AI Associate
