Assist stakeholders and teams to understand the capabilities of Communications Cloud (Velocity) and guide team members on techno-functional implementation aspects.
Work with stakeholders to design solutions and define and refine requirements for the Salesforce architecture.
Understand business requirements and develop solutions using your experience of Salesforce and Omni Studio - specifically using components like Omni Scripts, Data Raptors, Flex Cards, Integration Procedures and Velocity Product Console.
Support existing and future sales, services, marketing, and ops pursuits by infusing a depth of knowledge around Commas Cloud specific business processes, data requirements, and technical complexities.
Establish and provide technical leadership and guidance to development teams to ensure high-quality code and adherence to best practices.
Create a culture of enablement, working with other leaders in practice to keep up to date with the latest trends and technologies in the Salesforce ecosystem.
Design and implement complex Salesforce solutions, including integrations with internal and external systems.What youll bring:
Extensive experience as a Salesforce Technical Architect covering Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Vlocity and Communications Cloud.
Strong knowledge of Salesforce/Vlocity architecture, environment management, release management, source control, and deployment methodologies.
Experience with end-to-end implementations, integrations, and enhancement projects. Delivering overall solution architectures for CRM applications.
Understanding of Vlocity specific custom objects and Communications Cloud specific platform processes.
Knowledge of OOTB functionality and the ability to guide developers between using configuration or coding.
Proven ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of developer, non-technical partners, and executive project stakeholders.
Experience working in large Salesforce implementations, particularly with multi-million customer records, will be essential.
Youll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground with an architectural mentality, capable of making pragmatic choices to suit contextual pressures and a willingness to constantly re-evaluate as the environment changes.
