We are seeking a Senior Salesforce Business Analyst with 3+ years of experience to join our
team. The ideal candidate will be responsible for gathering business requirements, designing scalable solutions, and optimizing Salesforce functionalities to drive business success.
Key Responsibilities:
Requirement Gathering & Analysis Collaborate with stakeholders to identify business needs and translate them into Salesforce solutions.
Process Optimization Evaluate and enhance business processes using Salesforce automation
tools like Flows, Process Builder, and Validation Rules.
Data Management & Reporting Ensure data integrity, create reports/dashboards, and analyze key business metrics.
Customization & Configuration Work with Custom Objects, Fields, Page Layouts, and Record Types to tailor Salesforce to business needs.
User Training & Support Conduct training sessions and create documentation to drive Salesforce adoption.
Collaboration with Development Teams Work with developers on Apex, Lightning Web Components (LWC), and API integrations to implement custom solutions.
Testing & Quality Assurance Perform UAT, regression testing, and ensure system enhancements meet business goals.
Required Skills:
Strong Salesforce knowledge Sales Cloud, Service Cloud, CPQ, and Experience Cloud.
Hands-on experience with Flows, Reports, Dashboards, and SOQL/SOSL queries.
Experience in business process mapping and gap analysis.
Knowledge of Agile methodologies and SDLC.
Excellent communication and stakeholder management skills.
Salesforce Certified Administrator (preferred).
Join us to drive innovation and optimize Salesforce for business success!
