Job description
A Salesforce Solution Engineer for Support at Apps Associates is a person who can offer L2 / L3 support to the customers on Salesforce in a shared model.
Typical skills involve:
- Consulting:
- Understand the Customer Problem and be an Advisor, Draft possible Solution.
- Advise Customer on Best Practices and thus help on the Improvement Track.
- Review Customer's Org Time to Time and help them Optimize Application Usage.
- Should be well versed with Sales and Service Clouds (CPQ / FSL / any other clouds will be a value addition)
- Should be inclined towards working in a Support Environment.
- Config & Development:
- Should be able to transform the Solution into code / Configuration.
- Typical Code would include writing Automations, Test Classes, Extensions using APEX.
- Typical Configuration would include defining Flows, converting Workflows / Process Builders to Flows, User Maintenance, Email Templates, extending Objects / creating custom Objects, building / improving Reports / Dashboards, List Views
- Should be well versed with Unit Testing and Migration
- Typical Day:
- Review the assigned Issues / Enhancements.
- Figure out the Problem / Root Cause, suggest Recommendation.
- Upon approval from customer, develop and deploy the recommendations.
- Suggest possible improvements to Customer based on the Patch Releases that could aid better outcomes to customer.
- Track the progress under the assigned Issues, keep stakeholders updated.
