Salesforce Service Cloud Technical Lead

• Lead solution design sessions with business partners, product owner(s), and development teams, translating requirements/business rules into detailed technical designs.
• Prepare technical specifications, business processes, process flows, data models and design documents.
• Collaborate with cross-functional IT teams and Enterprise Architects to understand the integration requirements, advise on the Salesforce architecture solutions.
• Design and implement Salesforce integration architecture solution process, and data integration with Salesforce applications and other enterprise systems using Salesforce.com API framework, and 3rd party APIs.
• Design and develop high-quality, scalable, and efficient Salesforce solutions using Lightning Web Components (LWC), Lightning Web Runtime (LWR), Apex, Flows, etc..
• Understand and advocate best practices in high-level system designs.
• Improve architecture and optimize performance of very complex software systems.
• Work with extended IT Architects, engineers to plan, design, implement and deploy business solutions within sprint delivery cycles.
• Prepare and maintain a roadmap for implementing software engineering practices to achieve higher code quality.
• Identify and drive continuous improvement initiatives to improve product quality, reduce technical debt and innovation.
• Own the development and implementation of business deliverables.
• Stay updated with Salesforce releases and new features.

Basic Requirements

• Bachelor s degree in Computer Science, Information Technology, or related field from an accredited college or university.
• 7+ years of Salesforce experience, including hands-on experience in designing, developing and deploying business solutions on Salesforce Service Cloud platform is required.
• 3+ years of experience in leading Salesforce development teams
• Experience working on Salesforce Integrations along with core development skills, integrating Salesforce with third party SaaS and ERP applications.
• Deep understanding of Salesforce Service Cloud product capabilities, APEX, SQL/SOQL, LWC, LWR (preferred), Flows, Visualforce, XML/JSON, Javascript, SOAP and REST techniques
• Experience with Salesforce platform production deployments using CI/CD pipeline and working in an agile methodology environment
• Experience working in a DevOps setting using latest DevOps tools such as Jekins, GitHub, Bitbucket, Jira, SonarQube and Dynatrace.
• Experience in Agile Scrum or SAFe frameworks.
• Ability to communicate ideas to architects, technical teams and business partners.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.