Salesforce Service Cloud Developer

Key Responsibilities

• Design and implement solutions on Salesforce Service Cloud
• Customize features like:
• Case Management
• Knowledge Base
• Omni-Channel Routing
• Service Console
• Develop using:
• Apex (backend logic)
• Lightning Web Components (UI)
• Integrate Salesforce with external systems (APIs, middleware)
• Troubleshoot production issues and provide ongoing support
• Collaborate with clients to gather requirements and translate them into technical solutions
• Ensure best practices, scalability, and security compliance

Required Skills

Technical:

• Strong knowledge of Salesforce Service Cloud
• Experience with:
• Apex, SOQL, SOSL
• Lightning Components / LWC
• REST/SOAP APIs
• Understanding of CRM processes (customer support workflows)

Preferred Qualifications

• Bachelor's degree in Computer Science or related field
• Salesforce certifications (highly valued):
• Salesforce Administrator
• Service Cloud Consultant
• Platform Developer I/II