Salesforce Senior Developer (Service Cloud)

We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical
role in the design, development, and implementation of our Service Cloud platform. The ideal
candidate will have a deep understanding of Salesforce best practices, a strong background in
Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable
and robust solutions that enhance our client and agent experience.
Key Responsibilities:
. Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on
Service Cloud features such as Console, Omnichannel, Case Management, Knowledge,
and CTI integrations.
. Write robust, scalable, and efficient Apex code, Triggers, Visualforce pages, and
Lightning Web Components (LWC) / Aura Components.
. Implement and manage Salesforce integrations with external systems using REST/SOAP
APIs, Platform Events, and other relevant technologies.
. Conduct code reviews, ensuring adherence to Salesforce best practices, coding standards,
and security guidelines.
. Collaborate closely with Salesforce Business Analysts, QA, and other developers to
translate business requirements into technical solutions.
. Provide technical guidance and mentorship to junior developers.
. Participate in release management, change management, and deployment activities.
. Troubleshoot and resolve complex technical issues related to the Salesforce platform.
Required Skills and Qualifications:
. Bachelor's degree in Computer Science, Information Technology, or a related field.
. 6-10 years of hands-on experience as a Salesforce Developer, with significant experience
in Service Cloud.
. Proficiency in Apex, Visualforce, Lightning Components, SOQL, and SOSL.
. Strong understanding of Salesforce configuration (workflows, process builder, flows,
custom objects, fields, validation rules, permissions).
. Experience with Salesforce APIs (REST, SOAP, Metadata API).
. Familiarity with deployment tools and methodologies for Salesforce e.g Copado
. Excellent problem-solving, analytical, and communication skills.
. Ability to work effectively in an Agile development environment.
Preferred Certifications (one or more):
. Salesforce Certified Platform Developer I & II
. Salesforce Certified Service Cloud Consultant
. Salesforce Certified Administrator