Salesforce Revenue Cloud Support

Company: Willware Technologies

Role: Salesforce Revenue Cloud Support

Location: Bangalore

Job: WFO

Experience

• 6-8 years of Salesforce experience.

• Hands-on experience in Salesforce Revenue Cloud, CPQ, and Billing.

Key Responsibilities

• Provide application support for Salesforce Revenue Cloud solutions.

• Support and maintain Salesforce CPQ (Configure, Price, Quote) and Billing applications.

• Configure and maintain products, pricing rules, product rules, bundles, discount schedules, and quote templates.

• Support Quote-to-Cash (Q2C) processes, including subscriptions, renewals, amendments, and asset-based ordering.

• Support Salesforce Billing processes, including invoicing, payment management, tax calculations, credit/debit notes, and revenue recognition.

• Troubleshoot production issues, perform root cause analysis, and resolve incidents within SLA.

• Support customizations developed using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, SOQL/SOSL, and Triggers.

• Support REST/SOAP API integrations with ERP, Finance, and third-party applications.

• Perform configuration changes, bug fixes, minor enhancements, and deployment support.

• Collaborate with business users and cross-functional teams to ensure smooth application support and system availability.

Required Skills

• Salesforce Revenue Cloud

• Salesforce CPQ

• Salesforce Billing

• Quote-to-Cash (Q2C)

• Revenue Recognition

• Subscription Management

• Contract Lifecycle Management (CLM)

• Advanced Approvals

• Apex

• Lightning Web Components (LWC)

• Aura Components

• Visualforce

• SOQL/SOSL

• REST/SOAP APIs

• Production/Application Support

• ERP and Finance System Integrations