Salesforce Qualtrics Integration Specialist

We are looking for a Salesforce – Qualtrics Integration Specialist to design, build, and maintain integrations between Salesforce (Sales Cloud / Service Cloud) and Qualtrics (Experience Management platform). This role will be responsible for enabling seamless flow of customer experience (CX), survey, and feedback data between the two platforms to power closed-loop feedback processes, automated case creation, and CX-driven reporting.

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(+91) 74839 25904

Mode of Work : Remote

Required Experience: 5+yrs

We are looking for candidates available to join immediately.

Key Responsibilities

Design, configure, and maintain the Qualtrics-Salesforce integration (native connector or custom middleware) to sync survey responses, contact/account data, and case records bi-directionally.

Build and manage triggered surveys (e.g., post-case-closure NPS/CSAT) fired from Salesforce events into Qualtrics, and route completed survey data back into Salesforce objects.

Configure Salesforce workflows/flows (Flow Builder, Process Builder, Apex triggers where needed) to act on incoming Qualtrics data — e.g., auto-creating cases, tasks, or alerts based on survey scores/thresholds.

Maintain data mapping between Qualtrics survey fields/embedded data and Salesforce objects (Leads, Contacts, Accounts, Cases, Opportunities, custom objects).

Monitor integration health, troubleshoot sync failures, API errors, and data discrepancies between systems.

Partner with CX, Sales Ops, and Support teams to gather requirements for new survey programs and translate them into technical integration specs.

Manage authentication/API credentials (OAuth, API tokens) and ensure integration security and compliance with data governance policies.

Build dashboards/reports in Salesforce (and/or Qualtrics) to visualize CX metrics (NPS, CSAT, CES) alongside CRM data.

Document integration architecture, data flows, and support runbooks.

Stay current on Qualtrics XM Platform and Salesforce release updates that may impact the integration.