Summary
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce.
Position Summary
Level: Consultant, Managed Services
As a Salesforce QA Consultant, you will ensure the quality and reliability of Salesforce CRM implementations across the full delivery lifecycle. Working within an Agile delivery team, you will design and execute comprehensive test strategies covering functional, regression, integration, and end-to-end scenarios across Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud. You will leverage Salesforce-specific testing tools alongside standard automation frameworks, collaborate closely with developers and business analysts, and drive a quality-first culture across sprint delivery.
Work you'll do:
- Design, build, and maintain comprehensive test plans and test cases for Salesforce implementations covering functional, regression, integration, and end-to-end scenarios.
- Execute functional testing across Salesforce modules: Sales Cloud, Service Cloud, and/or Experience Cloud — including custom Apex, LWC components, Flows, and declarative configurations.
- Develop and maintain automated test scripts using Salesforce-compatible testing tools (Provar, Copado Robotic Testing, or equivalent) and Selenium-based frameworks.
- Perform API testing for Salesforce REST/SOAP integrations using Postman, REST Assured, or equivalent tools.
- Conduct data validation and data integrity checks across Salesforce objects, custom metadata, and integration endpoints.
- Participate in sprint planning, backlog refinement, and sprint reviews; provide QA estimates and contribute to Definition of Done.
- Collaborate with Salesforce developers and business analysts to clarify acceptance criteria, understand technical designs, and identify testable scenarios early.
- Log, triage, and track defects in JIRA; produce clear defect reports with reproducible steps, expected vs actual results, and severity classification.
- Maintain test documentation using JIRA/Zephyr or equivalent test management tooling; produce sprint-level test execution reports.
- Support UAT execution: prepare test environments, coordinate with business stakeholders, and facilitate sign-off.
- Integrate automated tests into CI/CD pipelines; support Salesforce DevOps toolchain (Copado, Gearset, or equivalent).
- Leverage AI-assisted testing tools where applicable to improve test coverage, reduce maintenance overhead, and accelerate regression cycles.
The team:
Our
Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams.
Qualifications
Must Have Skills/Project Experience/Certifications:
- 3–6 years of QA/software testing experience with a minimum of 2 years dedicated to Salesforce platform testing.
- Hands-on functional testing of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud — including Apex triggers, LWC, Flows, Validation Rules, and Permission Sets.
- Experience with Salesforce-specific test automation tools: Provar, Copado Robotic Testing, or equivalent.
- Proficiency in Selenium or equivalent automation frameworks for web UI testing.
- Experience with API testing tools (Postman, REST Assured) for Salesforce REST/SOAP API validation.
- Strong understanding of the Salesforce data model, security model (profiles, permission sets, sharing rules), and integration patterns.
- Proficiency with test management and defect tracking tools: JIRA, PractiTest, Zephyr, or equivalent.
- Good understanding of Agile/Scrum QA practices; experience contributing to sprint ceremonies and sprint-level QA reporting.
- Strong analytical and problem-solving skills; excellent written and verbal communication.
Good to Have Skills/Project Experience/Certifications:
- Salesforce Administrator (ADM 201) certification — demonstrates platform knowledge depth.
- PractiTest or MABL experience.
- Experience with Salesforce DevOps toolchains: Copado, Gearset, or Salesforce DX (SFDX) for environment management and deployment validation.
- Familiarity with CI/CD pipelines and integrating Salesforce automated tests into Jenkins, Azure DevOps, or GitHub Actions.
- Exposure to performance or load testing for Salesforce implementations.
- Knowledge of Salesforce Einstein AI features and experience testing AI-powered components (Einstein Lead Scoring, Next Best Action, Agentforce).
- Experience with accessibility and compliance testing for Salesforce Experience Cloud portals (WCAG, Section 508).
- ISTQB Foundation or Advanced Level certification.
- Salesforce Administrator (ADM 201). Provar / Copado Robotic Testing certification a plus. ISTQB Foundation preferred.
Education:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
- Bengaluru/Hyderabad/Pune/Chennai
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 363838
