Role Overview
We are seeking an experienced Salesforce Program Manager with strong technical acumen to lead large-scale, multi-workstream Salesforce programs. The ideal candidate will combine program governance, stakeholder management, and deep Salesforce platform understanding to drive successful delivery across complex enterprise transformations.
Key Responsibilities
Program Leadership
- Lead end-to-end delivery of large Salesforce programs across multiple clouds (Sales, Service, Experience, Data Cloud, etc.)
- Define program roadmap, milestones, dependencies, and execution strategy
- Drive alignment between business stakeholders, IT teams, and external partners
- Manage multi-vendor ecosystem and ensure delivery accountability
Technical Oversight
- Provide architectural oversight and ensure alignment with Salesforce best practices
- Review and guide solution design, integrations, and data architecture
- Collaborate with Solution Architects on scalable and secure implementations
- Ensure adherence to DevOps processes (CI/CD, release management)
Delivery & Governance
- Establish program governance frameworks, KPIs, and reporting cadence
- Monitor risks, issues, and dependencies across workstreams
- Ensure timely delivery within scope, budget, and quality parameters
- Drive Agile/Hybrid delivery models (Scrum, SAFe)
Stakeholder Management
- Act as a trusted advisor to senior leadership and business stakeholders
- Lead steering committee meetings and executive reporting
- Translate business needs into technical execution strategy
Financial & Resource Management
- Manage program budgets, forecasting, and cost optimization
- Allocate resources effectively across multiple projects
- Track ROI and business outcomes
Required Skills & Qualifications
Experience
- 12+ years in IT, with 6+ years in Salesforce program/project management
- Proven experience managing large transformation programs (multi-million $ budgets)
- Experience in industries like Manufacturing, Consumer Goods, Telecom, or BFSI preferred
Salesforce Expertise
- Strong understanding of:
- Sales Cloud, Service Cloud, Experience Cloud
- Salesforce Data Cloud / CDP
- Integration patterns (REST/SOAP APIs, MuleSoft)
- Data modeling and governance
- Familiarity with Revenue Cloud / CPQ is a plus
Technical Skills
- Understanding of:
- Apex, Lightning Web Components (LWC)
- Integration frameworks and middleware (e.g., MuleSoft)
- DevOps tools (Copado, Gearset, Jenkins)
- Data platforms like Snowflake
Program Management
- Strong expertise in Agile, Scrum, and SAFe methodologies
- Experience with tools like Jira, Confluence
- PMP / SAFe / Salesforce certifications preferred
