How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Role Description & Key Responsibilities
We are looking for a detail-oriented and proactive Salesforce Platform Administrator to join Delta's Salesforce team at the Delta Technology Hub in Bangalore. This role is a critical operational pillar of our Salesforce practice — owning the day-to-day platform support experience, user management, and platform quality assurance that keeps our org healthy and our internal users productive.
You will work closely with our Senior Salesforce Administrator and Architect, serving as the first line of defense for platform issues, a quality-focused contributor to ongoing platform improvement initiatives and a trusted partner in release cycles.
Key Responsibilities
User & Access Management
Own day-to-day user lifecycle operations — new user provisioning, deactivations, profile assignments, permission set grants, and license tracking. Maintain a clean, accurate, and audit-ready user access landscape always.
Support Ticket Triage & Resolution
Serve as the first point of contact for internal Salesforce support requests. Resolve issues within your scope independently, document what you cannot resolve, and escalate to Senior colleagues, Salesforce Support, or Development team with structured, well-documented context to enable fast resolution.
Salesforce Case Management & Issue Tracking
Own the lifecycle of Salesforce Support cases end-to-end — from initial logging through validated closure. This includes reproducing and documenting bugs thoroughly, testing fixes and workarounds proposed or applied by Salesforce, confirming resolution in the appropriate environment, and providing timely responses and actions on our end to avoid delays. Maintain a clear tracker of all open cases with status and next steps.
Org Health & Improvement Projects
Take on targeted projects to improve org health, performance, and security compliance as directed by business needs or platform evolution. Contribute to metadata hygiene, documentation standards, and platform governance initiatives.
Sandbox Management Support
Assist with sandbox refreshes and environment setup in support of development and testing cycles, ensuring environments are ready and stable when development and QA teams need them.
Salesforce Release Readiness
Coordinate and support regression testing ahead of major Salesforce releases. Analyze upcoming changes, assess their impact — whether optional or required — and provide structured input and recommendations on platform risk, adoption opportunities, and new features that could enhance user experience.
Release Testing & UAT Support
Execute functional test scripts during release cycles, supporting regression testing and User Acceptance Testing (UAT). Document results clearly, flag anomalies, and ensure sign-off criteria are met before deployments proceed.
What You Need To Succeed (Minimum Qualifications)
- 4-7 years of hands-on Salesforce administration experience
- Bachelor's degree in engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
- Salesforce Platform Administrator Certification (required)
- Strong understanding of Salesforce access and sharing model
- Solid functional testing skills — able to write, execute, and document test cases
- Highly organized with strong attention to detail and ability to manage multiple open issues simultaneously
- Behavioral Competencies:
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience with Service Cloud, Experience Cloud, Omni-Channel, Enhanced Messaging and Mobile Publisher
- Experience with sandbox management and Salesforce release cycles
- Hands-on familiarity with Apex, JavaScript, and LWC, with the ability to read, analyze, and troubleshoot code.
- Salesforce Advanced Administrator Certification
About The Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list, our 13th year in a row. The company's strong management and commitment to providing elevated experience and premium products also secured a No. 1 ranking out of the eight airlines on the list.
Delta's people-first culture continues to be recognized, earning the airline a spot on 2026 Glassdoor's Top 100 Best Places to Work® list for the 9th time. Delta is the highest ranked airline on the list.
Additionally, Delta earned a coveted spot-on Fast Company's list of the Most Innovative Companies in 2026. The airline was recognized for its advancements in Sustainable Aviation Fuel (SAF) and Wi-Fi revolution that is working to ensure the future of travel is connected.
About The Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovative-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs — exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad intuition for business on airline operations while retaining focus on innovative technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.
