Position Summary
The Salesforce Operations Analyst supports operational performance, reporting, and compliance across the Salesforce platform, with attention to data quality, accessibility, and audit readiness.
Key Responsibilities
- Analyze Salesforce operational data using reports and dashboards, ensuring outputs are accessible and usable.
- Support accessibility and compliance validation for Salesforce releases and production changes.
- Partner with Salesforce Admins and UI/UX teams to identify and address accessibility gaps in reporting, dashboards, and user workflows.
- Support change management, release readiness, and operational governance.
- Document Salesforce processes, workflows, and standard operating procedures with accessibility considerations.
- Assist with audits, compliance reporting, and accessibility assessments.
- Coordinate issues and requests with business stakeholders, ensuring findings are clearly documented to inform and support effective decision‑making.
Technical Requirements
- 3–5 years of experience in operations or analysis roles with Salesforce platform exposure.
- Strong stakeholder coordination and communication skills
- Strong proficiency in Salesforce reporting and dashboards.
- Familiarity with accessibility and compliance requirements in enterprise applications.
- Experience supporting accessible Salesforce implementations
- Exposure to Agile delivery and production support
- Knowledge of Salesforce data models and automation
