Salesforce Operations Analyst

Position Summary

The Salesforce Operations Analyst supports operational performance, reporting, and compliance across the Salesforce platform, with attention to data quality, accessibility, and audit readiness.

Key Responsibilities

• Analyze Salesforce operational data using reports and dashboards, ensuring outputs are accessible and usable.
• Support accessibility and compliance validation for Salesforce releases and production changes.
• Partner with Salesforce Admins and UI/UX teams to identify and address accessibility gaps in reporting, dashboards, and user workflows.
• Support change management, release readiness, and operational governance.
• Document Salesforce processes, workflows, and standard operating procedures with accessibility considerations.
• Assist with audits, compliance reporting, and accessibility assessments.
• Coordinate issues and requests with business stakeholders, ensuring findings are clearly documented to inform and support effective decisionmaking.
  
  

Technical Requirements

• 3–5 years of experience in operations or analysis roles with Salesforce platform exposure.
• Strong stakeholder coordination and communication skills
• Strong proficiency in Salesforce reporting and dashboards.
• Familiarity with accessibility and compliance requirements in enterprise applications.
• Experience supporting accessible Salesforce implementations
• Exposure to Agile delivery and production support
• Knowledge of Salesforce data models and automation