Roles & Responsibilities:
- Develop and maintain the enterprise architecture vision and strategy, ensuring alignment with business objectives
- Create and maintain architectural roadmaps that guide the evolution of IT systems and capabilities
- Establish and enforce architectural standards, policies, and governance frameworks
- Evaluate emerging technologies and assess their potential impact on the enterprise/domain/solution architecture
- Identify and mitigate architectural risks, ensuring that IT systems are scalable, secure, and resilient
- Maintain comprehensive documentation of the architecture, including principles, standards, and models
- Drive continuous improvement in the architecture by finding opportunities for innovation and efficiency
- Work with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needs
- Evaluate and recommend technologies and tools that best fit the solution requirements
- Ensure seamless integration between systems and platforms, both within the organization and with external partners
- Design systems that can scale to meet growing business needs and performance demands
- Develop and maintain logical, physical, and conceptual data models to support business needs
- Establish and enforce data standards, governance policies, and best practices
- Design and manage metadata structures to enhance information retrieval and usability
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies
- Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education
- Drive the creation of application and technical design standards which leverage best practices and effectively integrate Salesforce into Amgen s infrastructure
- Troubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
- Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions.
- Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
- Negotiate solutions to complex problems with both the product teams and third-party service providers
- Build relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current project
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
- Master s degree with 8 - 10 years of experience in Computer Science, IT or related field OR
- Bachelor s degree with 10 - 14 years of experience in Computer Science, IT or related field OR
- Diploma with 14 - 18 years of experience in Computer Science, IT or related field
- Experience with SFDC Service Cloud/ Health Cloud in a call center environment
- Strong architectural design and modeling skills
- Extensive knowledge of enterprise architecture frameworks and methodologies
- Experience with system integration, IT infrastructure
- Experience directing solution design, business processes redesign and aligning business requirements to technical solutions in a regulated environment
- Experience working in agile methodology, including Product Teams and Product Development models
- Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Sales Cloud and Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources
- Demonstrable experience and ability to develop custom configured, Visualforce and Lightning applications on the platform.
- Demonstrable knowledge of the capabilities and features of Service Cloud and Sales Cloud.
- Demonstrable ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases
- A thorough understanding of web services, data modeling, and enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e. g. CMS, ERP, HRIS, DWH/DM)
- Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies
Preferred Qualifications:
- Strong solution design and problem-solving skills
- Solid understanding of technology, function, or platform
- Experience in developing differentiated and deliverable solutions
- Ability to analyze client requirements and translate them into solutions
Professional Certifications
- Salesforce Admin
- Advanced Admin
- Platform Builder
- Salesforce Application Architect (Mandatory)
Soft Skills:
- Excellent critical-thinking and problem-solving skills
- Good communication and collaboration skills
- Demonstrated awareness of how to function in a team setting
- Demonstrated awareness of presentation skills
