This is a remote position.
Experience: 7yrs
Contract role (Remote)
Must Have : Salesforce Health cloud, Lifescience/Pharma Hands on
Salesforce BA Job Description
Immediate Joiners
- Experience Above 6 years
- Domain: HLS/Pharma
- Skills: Salesforce CRM, experience in Salesforce health cloud/life sciences cloud/Experience Cloud, knowledge of compliances
- Skills & Qualifications
- 8+ years of experience as a Business Analyst in CRM or Life Sciences domain.
- Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred.
- Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.
- Experience with data migration and integration projects in regulated environments.
- Excellent documentation skills (BRD, FSD, process flows, user stories).
- Proficiency in Azure DevOps
- Strong communication and stakeholder management skills.
Key Responsibilities
- Requirement Gathering & Analysis
- Conduct workshops, interviews, and process mapping sessions with Valeris business teams, patient support services, and field operations.
- Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps.
- Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation).
- Solution Design Support
- Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities.
- Participate in creation of wireframes, UI/UX mockups, and process flow diagrams.
- Review solution designs and provide feedback to ensure traceability to requirements.
- Data & Integration Readiness
- Support data mapping, migration planning, and validation activities in collaboration with data migration specialists.
- Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems.
Testing & Validation
- Coordinate with QA teams to ensure requirements coverage and traceability.
- Participate in defect triage and resolution.
- Change Management & Training
- Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents.
- Facilitate stakeholder sign-offs and approvals for each release/migration wave.
- Governance & Reporting
- Provide weekly updates to project governance boards on requirements progress, risks, and dependencies.
- Maintain a central repository of requirements, decisions, and change requests.
- Preferred Certifications
- Salesforce Certified Administrator or Business Analyst Certification.
- Certification in Salesforce Health Cloud (preferred).
