Job Title: Salesforce Field Service QA
Location: Remote
Duration: Full Time
Shift Timing :- 2:30 PM IST to 11:30 PM IST
Responsibilities:
- Develop and execute manual and automated test plans for Salesforce Field Service implementations, configurations, and integrations
- Validate field service workflows, dispatch logic, mobile technician experiences, and service appointment management
- Collaborate with Salesforce developers, admins, business analysts, and end-users to ensure feature completeness and functionality
- Participate in requirement reviews to provide QA insights and testability feedback
- Perform regression testing, system integration testing (SIT), and user acceptance testing (UAT) support
- Identify, document, and track defects and issues using tools like Jira, Azure DevOps, or similar
- Ensure testing is aligned with Salesforce best practices, release schedules, and business goals
- Work with test data creation and environment validation to support accurate and efficient test cycles
- Participate in Agile ceremonies including sprint planning, retrospectives, and daily stand-ups
Qualifications:
- 5+ years of QA experience, including 12 years testing Salesforce Field Service or Salesforce Service Cloud
- Strong understanding of Salesforce architecture, workflows, validation rules, and process automation
- Experience testing mobile experiences (iOS/Android) related to field service use cases
- Familiarity with test case management tools and defect tracking systems (e.g., Jira, TestRail)
- Excellent analytical, problem-solving, and communication skills
- Ability to work independently and in cross-functional teams
