Salesforce Field Service Lightning (FSL) Developer / Lead

Role: Salesforce Field Service Lightning (FSL) Developer / Lead

Exp: 8+ Years For Lead /5–8 years Developer

Location: PAN India- Hybrid

Only Immediate Joiners

Strong hands‑on experience with:

Salesforce Service Cloud

Salesforce Field Service Lightning (FSL)

Proficiency in: Apex, LWC, Triggers, Batch Classes

Solid understanding of FSL data model and scheduling optimization.

Design and implement Salesforce Field Service Lightning solutions including:

Work Orders

Service Appointments

Assets

Maintenance Plans

Work Types

Service Territories

Service Resources

Operating Hours, Skills, Scheduling & Optimization Policies

Configure and optimize:

FSL Dispatcher Console

Gantt scheduling

Appointment lifecycle and SLA compliance

Configure and customize FSL Mobile App (iOS / Android):

Offline data access and synchronization

Mobile actions, quick actions, and technician workflows

Ensure usability and performance in low‑connectivity field environments.

• Lead end‑to‑end implementation of Salesforce Field Service Lightning solutions.
• Own and deliver:
• Work Orders, Service Appointments
• Service Territories, Work Types, Service Resources
• Skills, Operating Hours, Scheduling & Optimization Policies
• Configure and optimize the FSL Dispatcher Console and appointment lifecycle.
• Act as the primary technical point of contact for FSL development activities.
• Development & Customization
• Design and develop custom solutions using
• Apex, Triggers, Batch Classes
• Lightning Web Components (LWC)
• Customize FSL Mobile App for field technicians, including offline capabilities.
• Ensure scalable and maintainable code aligned with Salesforce best practices.

Integration & Platform

• Lead integrations between Salesforce FSL and external systems
• Work with REST/SOAP APIs and middleware tools.
• Support integration‑heavy FSL use cases (common in Manufacturing and AMS programs).
• Team & Stakeholder Collaboration
• Lead and mentor FSL developers within the pod.
• Collaborate with:
• FSL Architect for solution alignment
• Business Analysts for requirement clarity
• QA and DevOps teams for releases

Participate in design reviews, estimations, and sprint planning.