Salesforce Field Service Lightning (FSL) Business Analyst

About Client:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes.

Client: LTIMINDTREE

Job Type: Contract

Role: Salesforce Field Service Lightning (FSL) Business Analyst

Experience: 5 + years

Work Location: Pan India LTIM location

Payroll on : People Prime World Wide

Notice : 0 to 15 days

Work mode : Hybrid

Job description

Role

Business Analyst Looking for Salesforce BA having experience in FSL and Salesforce Admin

We are seeking a Salesforce Field Service Lightning FSL Business Analyst to gather requirements design solutions and support the implementation of Salesforce FSL The role involves collaborating with business stakeholders to understand field service processes translating needs into functional specifications and ensuring successful configuration and deployment The candidate should have strong knowledge of Salesforce platform FSL capabilities work orders service appointments scheduling dispatching and experience in creating user stories process flows and testing scenarios

Primary Skills

FSL Salesforce Admin Stakeholder Management User Acceptance Testing System Configuration Troubleshooting

Secondary skills

Sales and Service cloud Jira

Certifications

Salesforce certifications FSL Consultant or Administrator preferred

Key Responsibility

Gather and document business requirements for Salesforce FSL solutions

Translate requirements into functional specifications and user stories

Collaborate with developers architects and testers during solution design and implementation

Support FSL configuration including service territories work types service resources and scheduling rules

Conduct UAT end user training and provide post golive support

Ensure alignment with business processes and Salesforce best practices

Coordinating between Customer BA Product Owner and Providers onsite and offshore project teams to help them understand and comprehend business requirements and decisions approvals and scope management as provided the Project BA team

Good experience working for Salesforce Service Cloud Capabilities Manufacturing domain

Experience on Service Capabilities includes Customer Support Service Field Service Asset Management

Working with delivery teams to set Agile sprint plans and release schedules

Reporting defect management and risk monitoring

Supporting QA activities test scripts

Active participation in UAT execution and managing Business discussions

Educational Qualifications

Bachelors Degree in Computer Science Information Systems or related technical field or comparable proven work experience

Working hours

The normal work schedule is 8 hours a day Monday to Friday