Salesforce Expert

About the Job

Who We Ar

eWe help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world

.
RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australi

a.
With over 12,000 employees from 40+ nationalities, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchan

ge.
The R

ole:The Salesforce Expert to lead and support our Salesforce ecosystem, including system implementation, configuration, administration, and maintenance of integration with SAP ERP. This individual will play a critical role in helping leverage Salesforce to its full potential by designing and optimizing CRM processes that align with the company's operational needs and strategic objectives. The role requires close collaboration with stakeholders to gather requirements, document processes, and coordinate with development teams and partners to ensure successful deli

very
What You Will Be Do

ing :
Salesforce Administ

• rationSupport the implementation, setup, and configuration of Salesforce (Sales, CPQ, Service C
• loud).Perform daily administration tasks including user setup, security roles, profiles, data integrity, workflows, and re
• ports.Maintain and enhance existing Salesforce configurations based on evolving business require
• ments.Execute data migration during rollouts to new ent
• ities.Lead User Acceptance Testing (UAT) and conduct user training ses
• sions.Maintain clean and accurate CRM data within Sales

force.
Integration & Technical Ov

• ersightAct as the technical subject matter expert (SME) for Salesforce, particularly in its integration with SAP ERP and other enterprise s
• ystems.Collaborate with internal IT teams and external partners to ensure reliable data flow and synchronization between Salesforce a
• nd SAP.Troubleshoot and resolve issues related to integration and system perfo

rmance.
Business Analysis & Stakeholder Commu

• nicationServe as a liaison between business stakeholders and technica
• l teams.Facilitate requirements-gathering sessions and translate business needs into functional and technical specifi
• cations.Prioritize enhancement requests, manage a backlog of change requests, and support
• issues.Prepare and maintain detailed documentation, including business requirements, process flows, and system archi

tecture.
Partner & Project M

• anagementCoordinate with internal developers and third-party vendors to implement new features, system updates, and custom
• izations.Manage project timelines, deliverables, and stakeholder communications for Salesforce-related ini
• tiatives.Ensure all solutions are delivered on time, within scope, and in accordance with best

practices
Key Int

eractions:
Internal: Legal, Finance, HR, Sales & Marketing, Int

ernal AuditExternal: Customers, Vendors, Servic

e providers
What are the key skills required fo

• r this role:
  Proven experience integrating Salesforce with SAP ERP (or other large ERP systems) using middleware tools, custom APIs, a
• nd SAP PI/PO.Deep understanding of Salesforce architecture, data models, security principles, and platform be
• st practices.Strong analytical skills with the ability to translate business needs into technic
• al solutions.Experience with project coordination, vendor management, and Agile or hybrid project delivery m
• ethodologies.Excellent communication, stakeholder management, and document

ation skills.
O

• ur Ideal Match
  Bachelor's degree in Computer Science, Information Systems, or a
• related field.Certifications such as Administrator, Advanced Administrator, Business Analyst, CPQ Specialist, or Platform App Builder
• are preferred.5+ years of hands-on experience with the Sales
• force platform.Proven experience integrating Salesforce with SAP ERP (or other large ERP systems) using middleware tools, custom APIs,

and SAP PI/PO.
RAK Ceramics is an Equal Oppor

tunity Employer.We do not discriminate on the basis of race, color, religion, gender, nationality, disability, age, o