The team:
Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer
Your work profile:
As a Salesforce Experience Cloud Technical Developer in our Consulting team, you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.
- Takes responsibility for own work or workstream, meeting engagement/project objectives and Deloitte quality standards.
- Design, develop, customize, and support Salesforce Experience Cloud solutions for Customer, Partner, and Employee portals.
- Configure and customize Experience Cloud sites using Experience Builder, custom themes, branding, navigation, and page layouts.
- Develop custom functionality using Apex, Lightning Web Components (LWC), Apex Triggers, Flows, and Salesforce Lightning.
- Configure and implement Experience Cloud security, including Sharing Sets, Profiles, Permission Sets, Role Hierarchy, Authentication, and Self-Registration.
- Integrate Experience Cloud with Salesforce Service Cloud capabilities, including Case Management, Knowledge, Omni-Channel, and Digital Engagement, to deliver seamless self-service experiences.
- Design, develop, and maintain integrations between Salesforce and external applications using REST/SOAP APIs.
- Participate in requirement gathering, solution design, development, testing, deployment, and production support activities.
- Proactively identify technical risks and issues and resolve them or escalate them to the appropriate leadership.
- Troubleshoot and resolve Experience Cloud performance, security, integration, and user access issues.
- Ensure solutions adhere to Salesforce development best practices, coding standards, security guidelines, and quality standards.
- Participate in CI/CD and deployment activities using appropriate Salesforce development and deployment tools.
- Collaborate with functional teams, technical teams, and clients to understand business requirements and deliver scalable Experience Cloud solutions.
- Contribute to continuous improvement initiatives and identify opportunities to enhance portal functionality, usability, and overall customer experience.
- Understand emerging Salesforce technologies and industry trends and apply them to address client requirements.
Key skills required:
- 5+ years of hands-on Salesforce development experience.
- Minimum 2+ years of Experience Cloud implementation and customization experience.
- Strong experience developing Customer, Partner, or Employee Portals using Salesforce Experience Cloud.
- Strong hands-on experience with:
- Apex
- Lightning Web Components (LWC)
- Apex Triggers
- Flows
- Salesforce Lightning
- Hands-on experience with Experience Builder, Experience Workspace, CMS, Sharing Sets, Authentication, and Self-Registration.
- Strong understanding of Salesforce security features, including Profiles, Permission Sets, Role Hierarchy, Sharing & Visibility, and Experience Cloud access controls.
- Experience integrating Experience Cloud with Salesforce Service Cloud capabilities such as:
- Case Management
- Knowledge
- Omni-Channel
- Digital Engagement
- Strong experience developing and consuming integrations using REST/SOAP APIs and connecting Salesforce with external and enterprise systems.
- Good understanding of Salesforce Data Model, Security Model, Sharing & Visibility, and Salesforce development best practices.
- Experience with CI/CD processes and Salesforce deployment methodologies.
- Proficiency with Git, VS Code, Salesforce DX, and Salesforce deployment tools.
- Ability to understand business requirements and translate them into scalable and maintainable technical solutions.
- Strong troubleshooting and problem-solving skills with the ability to resolve performance, security, integration, and user access issues.
- Agentforce experience will be an added advantage.
Desired Qualifications:
- 5+ years of relevant Salesforce development experience, including at least 2+ years of Experience Cloud implementation and customization experience.
- Salesforce Certified Platform Developer I certification is preferred.
- Salesforce Certified Experience Cloud Consultant certification is preferred.
- Salesforce Service Cloud Consultant certification is preferred.
- Strong experience with Experience Builder customization, Digital Engagement, Knowledge, Omni-Channel, and enterprise integrations.
- Experience working on end-to-end Salesforce Experience Cloud implementations will be an added advantage.
- Graduate degree in Science, Engineering, or a related discipline from a reputed institute.
- Strong communication, analytical, problem-solving, and stakeholder management skills.
Location and way of working:
- Base location: PAN India
- Willingness to travel for short- and long-term durations, based on business and client requirements.
Notice Period:
- Immediate joiners to candidates serving up to 30 days notice preferred.
