Salesforce Engineer II, Service Cloud / Health Cloud

Description

Salesforce Engineer II, Service Cloud / Health Cloud

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health
. We are passionate about developing our people, through career development and progression supportive and engaged line management technical and therapeutic area training peer recognition and total rewards program.
. We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
. We are continuously building the company we all want to work for and our customers want to work with. Why Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Summary

The Salesforce Engineer II, Service Cloud / Health Cloud designs, develops, configures, tests, and supports Salesforce solutions for Syneos Health's Service Cloud, Health Cloud, REMS, and Engagement Center platforms. This role focuses on case management, patient and HCP workflows, REMS processes, enrollment, service operations, user experience, automation, reporting support, and platform configuration.

The role works closely with the Senior Salesforce Engineer, Salesforce architecture, product owners, business stakeholders, QA, validation, operations, and platform support teams. The position contributes to the development of an internal Salesforce engineering capability by building platform knowledge, documenting supported components, resolving production issues, and delivering maintainable enhancements across Service Cloud, Health Cloud, REMS, and related capabilities.

Key Responsibilities

• Design, develop, configure, test, and support Salesforce solutions across Service Cloud, Health Cloud, REMS, Experience Cloud, and Field Service capabilities.
• Build and maintain Salesforce Flows, Apex classes, triggers, Lightning Web Components, page layouts, dynamic forms, permission sets, validation rules, custom objects, and metadata configuration.
• Support business processes such as case management, patient engagement, HCP engagement, enrollment processing, REMS operations, documentation workflows, surveys, and service operations.
• Work with business analysts and product owners to refine requirements and convert them into maintainable Salesforce solutions.
• Partner with QA and validation teams to support test planning, defect resolution, regression testing, and release evidence.
• Troubleshoot production issues and service requests related to Salesforce configuration, automation, access, data, and user experience.
• Participate in code reviews, design reviews, sprint ceremonies, and release readiness activities.
• Assist in documenting system functionality, technical designs, configuration decisions, and support procedures.
• Follow Syneos standards for secure development, least privilege access, auditability, data protection, and regulated platform delivery.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 3 or more years of Salesforce development or administration experience.
• Hands-on experience with Salesforce Flow, Apex, Lightning Web Components, SOQL, permission sets, custom objects, validation rules, and platform configuration.
• Experience supporting Service Cloud, Health Cloud, Experience Cloud, or similar CRM business processes.
• Experience troubleshooting Salesforce defects and supporting production users.
• Understanding of Salesforce security, including profiles, permission sets, field-level security, sharing, and role hierarchy.
• Strong communication and collaboration skills.

Preferred Qualifications

• Salesforce Platform Developer I certification.
• Salesforce Administrator or Advanced Administrator certification.
• Salesforce Service Cloud Consultant or Health Cloud Accredited Professional.
• Experience with REMS, patient services, healthcare, life sciences, contact center, or regulated workflows.
• Experience building technical documentation and support procedures for enterprise platforms.
• Familiarity with Azure DevOps, SFDX, Git, and Salesforce deployment tools.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

The Salesforce Engineer II, Service Cloud / Health Cloud designs, develops, configures, tests, and supports Salesforce solutions for Syneos Health's Service Cloud, Health Cloud, REMS, and Engagement Center platforms. This role focuses on case management, patient and HCP workflows, REMS processes, enrollment, service operations, user experience, automation, reporting support, and platform configuration. The role works closely with the Senior Salesforce Engineer, Salesforce architecture, product owners, business stakeholders, QA, validation, operations, and platform support teams. The position contributes to the development of an internal Salesforce engineering capability by building platform knowledge, documenting supported components, resolving production issues, and delivering maintainable enhancements across Service Cloud, Health Cloud, REMS, and related capabilities.