Salesforce Developer

Job Description

Job Role: Salesforce Developer

Experience: 3-5 Years

Location: Jaipur

Notice Period: Immediate Joiners

Job Role

Xebia is seeking a talented Salesforce Developer to join our growing Salesforce delivery team. This role is ideal for a developer with approximately 3 years of Salesforce experience who is passionate about building scalable solutions, solving business problems, and working with modern Salesforce technologies.

The Salesforce Developer will be responsible for designing, developing, testing, and deploying solutions on the Salesforce platform, working closely with Technical Leads, Functional Consultants, Architects, and QA teams. The role requires hands-on development experience across Apex, Lightning Web Components (LWC), integrations, and Service Cloud implementations.

Exposure to Salesforce AI capabilities, Agentforce, Copilot technologies, and AI-driven customer service solutions is highly desirable as our programs increasingly leverage intelligent automation and AI-powered experiences.

Key Responsibilities

Salesforce Development

• Design, develop, test, and deploy Salesforce solutions using platform best practices.
• Build scalable and maintainable custom applications on Salesforce.
• Develop Lightning Web Components (LWC) and Apex-based solutions.
• Implement business logic, automation, validations, and custom workflows.
• Support Service Cloud and customer service transformation initiatives.
• Contribute to technical design discussions and solution implementation.

Service Cloud Implementation

Develop and enhance solutions across:

• Case Management
• Omni-Channel Routing
• Service Console
• Knowledge Management
• Customer Service Automation
• Approval Processes
• Reports and Dashboards
• Digital Customer Service Experiences
• Customer Communication Workflows

Agentforce & AI Enablement

Support implementation of:

• Agentforce actions and workflows
• AI-assisted service experiences
• Agent productivity enhancements
• Knowledge recommendations
• AI-powered automation
• Prompt templates and AI interactions
• Agentforce integrations with Service Cloud processes

Previous hands-on Agentforce experience is preferred but not mandatory.

Lightning Development

• Build reusable Lightning Web Components (LWC).
• Develop responsive user interfaces aligned with business requirements.
• Integrate LWCs with Apex services and external APIs.
• Optimize component performance and usability.
• Follow Salesforce UX and Lightning Design System standards.