Salesforce Developer

Job Title: Salesforce Financial Services Cloud & Contact Centre SME

Location: Bangalore, India

Experience Required: 812 Years

Certifications: Salesforce Certified (Financial Services Cloud, Service Cloud, or equivalent)

Summary

We're seeking a highly experienced and certified Salesforce SME with deep expertise in Financial

Services Cloud (FSC) and Contact Center solutions. This role is pivotal in bridging business

needs with technical execution, driving digital transformation across financial services operations

and customer engagement platforms. You'll lead solution design, stakeholder collaboration, and

platform optimization for high-impact service delivery.

Key Responsibilities

Act as the strategic interface between business units and technical teams to align

Salesforce capabilities with programs/projects and business goals.

Support implementation and optimization of Salesforce FSC and Service Cloud for contact

center operations.

Design scalable solutions for customer onboarding, relationship management, and service

automation.

Integrate Salesforce with core systems, data platforms, third-party apps, and telephony

platforms (e.g., CTI, IVR).

Develop and manage customer journeys, case workflows, and omni-channel service

strategies.

Ensure compliance with financial regulations and data privacy standards.

Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.

Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service

enhancements.

Skills & Qualifications

812 years of hands-on experience in Salesforce, with strong exposure to Financial

Services Cloud and Data Cloud.

Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud

Consultant, or Application Architect.

Proven ability to translate financial business processes into technical solutions.

Experience with contact center technologies, including CTI integration, case routing, and

service analytics.

Strong understanding of financial products, customer lifecycle management, and

regulatory compliance.

Proficiency in Apex, Flow, Lightning Components, and data modeling.

Excellent communication, stakeholder engagement, and problem-solving skills.

Knowledge of Genesys Cloud is an added advantage.