Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally should not be more than 3-5)
- Familiarity with Salesforce Service Cloud
- Knowledge of Salesforce development practices
- Utilize Apex programming language to develop custom functionality within the Salesforce platform.
- Leverage Lightning Web Components (LWC) to enhance the user experience and deliver modern, responsive user interfaces.
- Create custom Apex classes, triggers, and Lightning Components to extend the standard functionality of Salesforce Service Cloud.
Good-to-Have
- Good Communication Skills
- Working knowledge of Service Now and JIRA
- Integrate Salesforce Service Cloud with external systems and applications to ensure seamless data flow.
- Optimize the performance of Salesforce Service Cloud through code enhancements and best practices.
