Overview
We're more than a Managed Services Provider - we're a transformation partner. We deliver strategic IT leadership and operational excellence to clients across industries and around the world, enabling them to innovate, scale, and transform with confidence. We thrive on solving complex challenges, accelerating growth, and making technology work harder for business. Our people are innovators, problem-solvers, and trusted advisors who care deeply about the clients we serve and the teams we work alongside.
Responsibilities
Position Overview
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
The Software Engineer - Salesforce is responsible for designing, developing, enhancing, and supporting Salesforce applications across Sales Cloud, Service Cloud, and Experience Cloud environments. This role develops custom Salesforce solutions using Apex, Lightning Web Components (LWC), React, and Salesforce Flow automation while supporting integrations, deployments, and ongoing platform enhancements. The Salesforce Developer collaborates with business stakeholders, architects, administrators, and project teams to deliver scalable, secure, and high-performing solutions that support business objectives.
Duties And Responsibilities
- Design, develop, test, and maintain Salesforce applications and customizations across Sales Cloud, Service Cloud, and Experience Cloud.
- Develop custom business functionality using Apex, Lightning Web Components (LWC), and Salesforce platform capabilities.
- Create, maintain, and optimize Salesforce Flows and automation processes to improve operational efficiency.
- Design, develop, and support Experience Cloud portals and customer-facing solutions.
- Configure Salesforce objects, fields, page layouts, validation rules, and security settings as required.
- Develop and support integrations between Salesforce and third-party applications using APIs and integration technologies.
- Collaborate with business analysts, administrators, architects, and stakeholders to understand requirements and translate them into technical solutions.
- Participate in Agile development activities including sprint planning, backlog refinement, daily standups, reviews, and retrospectives.
- Perform unit testing, system testing, defect resolution, and application troubleshooting activities.
- Support application deployments, release management processes, and production support activities.
- Troubleshoot and resolve application issues while ensuring system stability and performance.
- Develop and maintain technical documentation, design specifications, and support documentation.
- Follow established development standards, coding best practices, and governance requirements.
- Stay current with Salesforce platform capabilities, development technologies, and industry best practices.
Qualifications
Education
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field; or equivalent combination of education and experience.
Job-related Experience
- Customarily has at least 3-5 years of experience in Salesforce application development.
- Experience in developing solutions within Salesforce Sales Cloud, Service Cloud, and Experience Cloud environments.
- Experience in developing custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flow automation.
- Experience in building and supporting Experience Cloud portals and customer-facing applications.
- Experience in integrating Salesforce with external applications and enterprise systems.
- Experience in participating in Agile software development environments.
- Experience in supporting application deployments and production support activities.
- Experience with React development is preferred.
- Experience with CI/CD pipelines and DevOps practices is preferred.
- Salesforce certifications are preferred.
Job-related Skills And Attributes
- Synoptek core DNA behaviors
- Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
- OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
- Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
- Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
- Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
- Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
- Proficiency in Apex, Lightning Web Components (LWC), Salesforce Flow, and Salesforce platform development.
- Experience with React and modern web development concepts.
- Understanding of Salesforce security, sharing models, and platform configuration.
- Knowledge of Salesforce integration patterns, APIs, and web services.
- Familiarity with CI/CD methodologies and deployment automation tools.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently and collaboratively within cross-functional teams.
Working Conditions
Work is primarily performed in an office, remote, or hybrid environment depending on business requirements. May require collaboration with global teams across multiple time zones. Ability to work extended hours or participate in after-hours support activities as needed to support project deliverables and operational requirements.
FLSA
Exempt
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. 
