Job Description

Senior Salesforce Developer | Apex | LWC | Service Cloud | Omni-Channel | REST APIs | Salesforce Integrations | Remote India |

We're AgileEngine!

AgileEngine is an award-winning software engineering company partnering with Fortune 500 companies and global brands to build world-class digital products.

We are hiring a Senior Salesforce Developer to build, enhance, and support enterprise-scale Salesforce Service Cloud solutions.

You'll work extensively with Apex, Lightning Web Components (LWC), Omni-Channel, REST/Bulk/Metadata APIs, third-party integrations, CI/CD, production support, and operational excellence.

The role also involves working across initiatives such as AI Case Summarization, bulk communications, Omni-Channel routing and case orchestration, agentic feedback synchronization, and Salesforce-to-data-platform integrations.

Location: Remote, India
Experience: 4+ years
Schedule: US Central Time with some overlap with India Standard Time

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Why You Should Apply

• Work on an enterprise-scale Salesforce Service Cloud environment
• Build and enhance Salesforce Omni-Channel routing, capacity, and presence management
• Develop modern Salesforce applications using Apex and LWC
• Build integrations with third-party systems, SaaS platforms, and telephony/CTI solutions
• Work with REST, Bulk, and Metadata APIs
• Support production Salesforce environments and troubleshoot critical issues
• Gain exposure to Salesforce AI and AI-enabled business workflows
• Work on complex routing, orchestration, and case management capabilities
• Work with Salesforce-to-data-platform integrations
• Work 100% remotely with global engineering teams
• Grow through mentorship, TechTalks, challenging projects, and learning opportunities
• Work with leading global brands and modern technologies

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CRUCIAL REQUIREMENTS – MUST HAVE

Please apply only if you have strong hands-on experience in these areas:

Salesforce Development – 4+ years
Apex – Strong hands-on experience
Lightning Web Components (LWC) – Strong hands-on experience
Salesforce Service Cloud
Salesforce Omni-Channel – Mandatory
Salesforce Integrations / REST APIs
Production Salesforce Support & Troubleshooting
Salesforce CI/CD, Git, deployment, and migration processes
Upper-intermediate English communication skills

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Must-Have Skills

• 4+ years of experience developing Salesforce business applications
• Strong hands-on experience with Apex, including triggers, controllers, and test classes
• Strong Lightning Web Components (LWC) experience
• Strong knowledge of SOQL and SOSL
• Solid experience with Salesforce Service Cloud
• Hands-on experience with Salesforce Omni-Channel
• Experience creating custom objects and working within the Salesforce development environment
• Experience integrating Salesforce with third-party systems using REST APIs
• Experience maintaining/enhancing existing Aura and/or Visualforce components
• Hands-on experience with Git, Salesforce CI/CD, deployment, and migration processes
• Hands-on experience supporting production Salesforce environments
• Experience troubleshooting routing, automation, integration, and platform issues
• Experience with operational/incident ownership and incident management

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What You'll Do

• Develop and enhance Salesforce Service Cloud solutions
• Build and optimize Omni-Channel routing, capacity, and presence management
• Develop scalable applications using Apex and LWC
• Maintain and enhance existing Aura and Visualforce components
• Build integrations with third-party systems using REST, Bulk, and Metadata APIs
• Integrate Salesforce with telephony/CTI and external SaaS/AppExchange platforms
• Develop custom Salesforce objects and business functionality
• Write robust test classes and maintain high-quality Salesforce code
• Contribute to CI/CD, deployment, and migration processes
• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems
• Work across engineering initiatives including AI Case Summarization, bulk email/communications platforms, Omni-Channel routing and case orchestration, agentic feedback synchronization, and Salesforce-to-data-platform integrations
• Rotate into a DFR role to triage critical alerts and monitor platform health KPIs
• Handle keep-the-lights-on (KTLO) activities and track open incidents
• Investigate routing, automation, and integration failures
• Document findings, root causes, and resolutions in Confluence
• Collaborate with global engineering teams to deliver enterprise-grade Salesforce solutions

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Nice to Have

• Salesforce Platform Developer II certification
• Experience with telephony/CTI integrations
• Enterprise-scale Salesforce implementation experience
• Experience working with complex data models and large-scale implementations
• Experience with complex routing and orchestration
• Copado or similar Salesforce CI/CD tools
• Experience integrating external SaaS and AppExchange applications
• Salesforce → Snowflake integration experience
• DFR-like experience
• Familiarity with observability and monitoring platforms
• Experience integrating Salesforce with data platforms
• Experience integrating Salesforce with AI-driven tools and services
• Exposure to Salesforce Einstein or other Salesforce AI capabilities
• AI / Agentic Salesforce experience
• Experience building AI-enabled workflows using REST APIs
• Understanding of prompt engineering and Generative AI applications
• Experience with AI data preparation, governance, and security

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Priority Will Be Given To Candidates With

Strong Apex development experience — Mandatory
Strong LWC experience — Mandatory
Salesforce Service Cloud experience — Mandatory
Salesforce Omni-Channel experience — Mandatory
Salesforce REST API integration experience — Mandatory
Production Salesforce support & troubleshooting experience
Strong routing / orchestration experience
Salesforce Git + CI/CD + deployment experience
Enterprise Salesforce experience
Operational / incident management experience
Copado or similar deployment tooling
Telephony/CTI integration experience
Salesforce → Snowflake integration experience
DFR / observability / monitoring experience
Salesforce AI / Einstein / Generative AI exposure

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Tech Stack

Salesforce • Service Cloud • Apex • Lightning Web Components • LWC • Aura • Visualforce • Omni-Channel • SOQL • SOSL • REST APIs • Bulk API • Metadata API • CTI • Telephony • Git • CI/CD • Copado • AppExchange • Snowflake • Salesforce AI • Einstein • Generative AI • Observability • Incident Management

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To Apply, DM me with:

1⃣ Email ID
2⃣ Total Experience
3⃣ Salesforce Experience
4⃣ Apex Experience
5⃣ LWC Experience
6⃣ Service Cloud Experience
7⃣ Omni-Channel Experience
8⃣ REST API / Integration Experience
9⃣ Aura / Visualforce Experience
Salesforce CI/CD / Git Experience
1⃣1⃣ Copado Experience
1⃣2⃣ CTI / Telephony Integration Experience
1⃣3⃣ Production Salesforce Support Experience
1⃣4⃣ Incident Management / DFR Experience
1⃣5⃣ Salesforce → Snowflake Integration Experience
1⃣6⃣ Salesforce AI / Einstein / GenAI Experience
1⃣7⃣ Current CTC
1⃣8⃣ Expected CTC
1⃣9⃣ Notice Period
2⃣0⃣ Current Location
2⃣1⃣ Updated Resume

Please don't use LinkedIn Easy Apply. Send me a DM with the above details.

Important: Salesforce Omni-Channel is a mandatory requirement for this position. Candidates without hands-on Omni-Channel experience may not be considered.