Salesforce Developer

Key Accountabilities

Strategic Activities

• Salesforce with upstream and downstream enterprise systems. Develop custom solutions using Apex (triggers, classes, batch jobs), Lightning Web Components (LWC), and Flows, following Salesforce best practices and governor limits.
• Work on Salesforce Data Cloud data streams, identity resolution, data transforms, and segment definitions. Integrate AI-driven case resolution, knowledge management, and predictive service features using Agent force within Salesforce Service Cloud and Sales Cloud.
• Ensure compliance with Salesforce governor limits and best practices while building advanced solutions using Flows, LWC, Apex, and AI-driven components.
• Collaborate with product managers and stakeholders to prioritize features and enhancements aligned with strategic objectives.
• Stay updated on Salesforce innovations, including Einstein Copilot, Agent force orchestration, and generative AI integrations.
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.

Skills Required for the role

• Strong technical expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud
• Strong technical expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud
• Proficiency in LWC, Apex, Flows, and REST/SOAP API integrations (standard and custom).
• Proficiency in LWC, Apex, Flows, and REST/SOAP API integrations (standard and custom).
• Working knowledge of Agent force, including agent topics, actions, and prompt template configuration.
• Working knowledge of Agent force, including agent topics, actions, and prompt template configuration.

Educational and Experience Requirements

• Bachelor's degree in a relevant field, such as computer science, information technology, or project management.
• 4+ years of hands-on experience in Salesforce Sales Cloud and Service Cloud.
• Working experience in Experience Cloud, LWC, Apex, REST/SOAP API integrations.
• Hands-on experience in Salesforce Data Cloud and Agent force AI orchestration.
• Salesforce PD1 Certification (PD2 preferred).
• Experience with AI-driven personalization.
• Exposure to Einstein Copilot, Agentforce, and Vibe/Agentic coding frameworks.
• Knowledge of IT best practices, AI ethics, and secure AI deployment