Salesforce Developer

Opportunity for Salesforce Developer

Contract | Immediate

Key Responsibilities

• BAU Platform Management: Take ownership of the day-to-day technical operations of Sales Cloud, Service Cloud, Agentforce, and AWS Connect post-launch, ensuring maximum system stability and performance.
• AI-Powered Engineering: Actively leverage AI-assisted development tools to drive coding efficiency, automate routine testing tasks, and embed innovative methodologies into our software development lifecycle.
• Contact Centre Integration: Manage and optimise the AWS Connect integration with Salesforce Service Cloud and Agentforce, ensuring seamless omnichannel routing, CTI screen pops, call flows, and steadfast telephony performance.
• Release Management Ownership: Take full ownership of the release management process and CI/CD tooling. Utilise Copado to orchestrate, automate, and execute flawless deployments, updates, and patches from Sandbox through to Production, ensuring zero disruption to the business.
• Continuous Improvement & Enhancements: Design, code, test, and deploy bespoke Salesforce solutions (Apex, Lightning Web Components, integrations) to support shifting business requirements and streamline existing workflows.
• Technical Support & Troubleshooting: Act as the ultimate point of technical escalation for system bugs, integration faults, telephony routing snags, and complex user queries, delivering swift and effective resolutions.
• Ecosystem Alignment: Apply your working knowledge of Data Cloud, MuleSoft, Commerce Cloud, and Marketing Cloud to guarantee that any core development within your remit doesn't inadvertently knock-on to downstream systems or data flows.
• Code Quality & Best Practices: Uphold an exacting standard of code quality, strictly adhering to Salesforce best practices, governor limits, and internal governance frameworks set down by the CRM Tech Lead.
• Technical Documentation: Draft and maintain thorough technical documentation for all bespoke code, system configurations, contact flows, and integration points to safeguard institutional knowledge.
• Collaboration: Liaise closely with the CRM Tech Lead to review architectural designs and offer technical feasibility assessments for proposed system enhancements.

Mandatory skills and experience:

• Core Platform Expertise: Deep, hands-on development experience in Sales Cloud and Service Cloud, coupled with practical deployment experience in Agentforce.
• AWS Connect Integration: Hands-on experience configuring and maintaining AWS Connect (Amazon Connect) instances, including its integration with Salesforce via CTI adapters, contact flows, and omnichannel routing.
• DevOps & Release Management: Proven proficiency in Copado is an absolute must. Demonstrable experience owning the CI/CD pipeline, automation, and the full release management lifecycle within a mature Salesforce setting.
• BAU Experience: A solid track record of managing and developing within a Salesforce org in a BAU state, with a keen eye on reducing technical debt and optimising systems.
• Declarative vs. Programmatic Balance: A clear understanding of when to employ declarative tools (Flows) versus bespoke code to deliver the most efficient and easily maintainable solution.
• Certifications: Salesforce Certified Platform Developer I (Platform Developer II is highly desirable), alongside relevant Cloud Consultant and/or AWS Certifications.

Overall Experience (in Yrs)

• 4+ years of salesforce development experience

Considerations

• 6 Month Contract
• Locations – Hyderabad or Mumbai
• Work from office
• Monday to Friday working

Screening Criteria

• 4 yrs + experience in salesforce development
• Deep, hands-on development experience in Sales Cloud and Service Cloud
• Practical deployment experience in Agentforce.
• Hands-on experience configuring and maintaining AWS Connect (Amazon Connect) instances, including its integration with Salesforce via CTI adapters, contact flows, and omnichannel routing.
• Proficiency in Copado is an absolute must.
• A solid track record of managing and developing within a Salesforce org in a BAU state, with a keen eye on reducing technical debt and optimising systems.
• A clear understanding of when to employ declarative tools (Flows) versus bespoke code to deliver the most efficient and easily maintainable solution.
• Demonstrable experience owning the CI/CD pipeline, automation, and the full release management lifecycle within a mature Salesforce setting.
• Available for 6 month contract
• Available to work from office in Hyderabad or Mumbai
• Available to join within 2 weeks