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10xtd

Salesforce Developer

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  • Posted 9 hours ago
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Job Description

Opportunity for Salesforce Developer

Contract | Immediate

Key Responsibilities

  • BAU Platform Management: Take ownership of the day-to-day technical operations of Sales Cloud, Service Cloud, Agentforce, and AWS Connect post-launch, ensuring maximum system stability and performance.
  • AI-Powered Engineering: Actively leverage AI-assisted development tools to drive coding efficiency, automate routine testing tasks, and embed innovative methodologies into our software development lifecycle.
  • Contact Centre Integration: Manage and optimise the AWS Connect integration with Salesforce Service Cloud and Agentforce, ensuring seamless omnichannel routing, CTI screen pops, call flows, and steadfast telephony performance.
  • Release Management Ownership: Take full ownership of the release management process and CI/CD tooling. Utilise Copado to orchestrate, automate, and execute flawless deployments, updates, and patches from Sandbox through to Production, ensuring zero disruption to the business.
  • Continuous Improvement & Enhancements: Design, code, test, and deploy bespoke Salesforce solutions (Apex, Lightning Web Components, integrations) to support shifting business requirements and streamline existing workflows.
  • Technical Support & Troubleshooting: Act as the ultimate point of technical escalation for system bugs, integration faults, telephony routing snags, and complex user queries, delivering swift and effective resolutions.
  • Ecosystem Alignment: Apply your working knowledge of Data Cloud, MuleSoft, Commerce Cloud, and Marketing Cloud to guarantee that any core development within your remit doesn't inadvertently knock-on to downstream systems or data flows.
  • Code Quality & Best Practices: Uphold an exacting standard of code quality, strictly adhering to Salesforce best practices, governor limits, and internal governance frameworks set down by the CRM Tech Lead.
  • Technical Documentation: Draft and maintain thorough technical documentation for all bespoke code, system configurations, contact flows, and integration points to safeguard institutional knowledge.
  • Collaboration: Liaise closely with the CRM Tech Lead to review architectural designs and offer technical feasibility assessments for proposed system enhancements.

Mandatory skills and experience:

  • Core Platform Expertise: Deep, hands-on development experience in Sales Cloud and Service Cloud, coupled with practical deployment experience in Agentforce.
  • AWS Connect Integration: Hands-on experience configuring and maintaining AWS Connect (Amazon Connect) instances, including its integration with Salesforce via CTI adapters, contact flows, and omnichannel routing.
  • DevOps & Release Management: Proven proficiency in Copado is an absolute must. Demonstrable experience owning the CI/CD pipeline, automation, and the full release management lifecycle within a mature Salesforce setting.
  • BAU Experience: A solid track record of managing and developing within a Salesforce org in a BAU state, with a keen eye on reducing technical debt and optimising systems.
  • Declarative vs. Programmatic Balance: A clear understanding of when to employ declarative tools (Flows) versus bespoke code to deliver the most efficient and easily maintainable solution.
  • Certifications: Salesforce Certified Platform Developer I (Platform Developer II is highly desirable), alongside relevant Cloud Consultant and/or AWS Certifications.

Overall Experience (in Yrs)

  • 4+ years of salesforce development experience

Considerations

  • 6 Month Contract
  • Locations – Hyderabad or Mumbai
  • Work from office
  • Monday to Friday working

Screening Criteria

  • 4 yrs + experience in salesforce development
  • Deep, hands-on development experience in Sales Cloud and Service Cloud
  • Practical deployment experience in Agentforce.
  • Hands-on experience configuring and maintaining AWS Connect (Amazon Connect) instances, including its integration with Salesforce via CTI adapters, contact flows, and omnichannel routing.
  • Proficiency in Copado is an absolute must.
  • A solid track record of managing and developing within a Salesforce org in a BAU state, with a keen eye on reducing technical debt and optimising systems.
  • A clear understanding of when to employ declarative tools (Flows) versus bespoke code to deliver the most efficient and easily maintainable solution.
  • Demonstrable experience owning the CI/CD pipeline, automation, and the full release management lifecycle within a mature Salesforce setting.
  • Available for 6 month contract
  • Available to work from office in Hyderabad or Mumbai
  • Available to join within 2 weeks

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About Company

Job ID: 149058569

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