Job Title - Salesforce Delivery Leader (GCC / GIC)
Location - Bangalore
Experience - 7+ Years
Job Summary -
We are seeking an experienced Salesforce Delivery Leader to drive delivery excellence and scale our Salesforce practice within a Global Capability Center (GCC) environment. The ideal candidate will have a proven track record of establishing, growing, and optimizing Salesforce POD-based delivery models while partnering with global stakeholders to deliver business value through customer-centric digital transformation initiatives.
This role requires a strategic leader who can build high-performing teams, foster innovation, and enable scalable Salesforce solutions that support enterprise-wide business objectives. The successful candidate will play a critical role in advancing the GCC's position as a strategic value creator for global business operations.
Key Responsibilities
Salesforce Delivery Leadership
- Lead end-to-end delivery of large-scale Salesforce programs across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom platform solutions.
- Establish and scale Salesforce POD-based operating models to improve delivery efficiency, quality, and business outcomes.
- Drive delivery governance, program execution, risk management, and operational excellence across multiple initiatives.
- Ensure successful project execution using Agile, Scrum, and SAFe methodologies.
GCC & Practice Development
- Contribute to the growth and maturity of the Salesforce practice within the GCC.
- Develop scalable delivery frameworks, best practices, and reusable assets to enhance productivity.
- Drive innovation and continuous improvement initiatives across Salesforce delivery teams.
- Position the GCC as a strategic partner for global business and technology stakeholders.
Stakeholder Management
- Partner with global business leaders, product owners, architects, and executive stakeholders to define and execute strategic roadmaps.
- Build strong relationships with cross-functional teams across geographies.
- Provide leadership updates, delivery insights, and strategic recommendations to senior management.
Team Building & Leadership
- Build, mentor, and lead high-performing Salesforce teams including Architects, Developers, Business Analysts, Administrators, QA Engineers, and Scrum Masters.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Drive talent acquisition, capability development, succession planning, and employee engagement initiatives.
Customer-Centric Transformation
- Lead digital transformation programs that improve customer experience and business performance.
- Translate business requirements into scalable Salesforce solutions aligned with enterprise architecture standards.
- Promote customer-first thinking across product and delivery teams.
Innovation & Solution Enablement
- Champion adoption of emerging Salesforce capabilities, AI-driven features, automation, and integration technologies.
- Collaborate with enterprise architects to define scalable and future-ready Salesforce ecosystems.
- Drive platform optimization, technical excellence, and solution standardization.
Required Qualifications
- Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or related field.
- 8+ years in Salesforce leadership and delivery management roles.
- Proven experience building and scaling Salesforce POD models within a Global Capability Center (GCC) or Global In-house Center (GIC).
- Strong experience managing global Salesforce programs and distributed teams.
- Deep understanding of Salesforce platform capabilities, architecture, integrations, and ecosystem.
- Demonstrated success in Agile delivery, program governance, and stakeholder management.
- Experience working with product-based organizations and global delivery models.
Preferred Qualifications
- Salesforce certifications such as Application Architect, System Architect, Technical Architect, or other advanced Salesforce certifications.
- Experience with Salesforce AI, Data Cloud, Marketing Cloud, MuleSoft, and Experience Cloud.
- Exposure to enterprise transformation programs and digital customer experience initiatives.
- Experience leading teams of 50+ Salesforce professionals across multiple delivery streams.
Key Competencies
- Strategic Leadership
- Salesforce Delivery Excellence
- GCC Transformation & Scaling
- POD Model Implementation
- Agile Program Management
- Executive Stakeholder Management
- Customer-Centric Innovation
- Team Building & Talent Development
- Enterprise Solution Delivery
- Operational Excellence
Success Metrics
- Successful scaling and optimization of Salesforce POD delivery models.
- Improved delivery predictability, quality, and customer satisfaction.
- Increased GCC contribution to global product and technology strategy.
- High-performing and engaged Salesforce teams.
- Accelerated business value realization through Salesforce-enabled transformation.
