Salesforce Delivery Lead

Job Summary:

We are seeking an experienced Engagement Manager / Delivery Lead with a strong background in Salesforce Health Cloud and Revenue Cloud to lead complex, large-scale implementations in a fast-paced environment. The ideal candidate will bring deep delivery governance expertise, strong stakeholder management skills, and proven leadership capabilities to ensure successful end-to-end program execution

Required Skills & Qualifications:

• 10-15 years of overall experience in IT delivery and program/engagement management.
• Recent and hands-on experience delivering Salesforce Health Cloud and Revenue Cloud projects (mandatory).
• Strong expertise in:
• Delivery governance and program management
• Planning, estimation, and execution management
• Stakeholder communication and coordination at senior levels
• Proven leadership experience managing large, distributed, and cross-functional teams.
• Experience working in fast-paced, high-growth, or transformation-driven environments.
• Solid understanding of Agile/Scrum delivery methodologies.
• Excellent communication, presentation, and negotiation skills.

Preferred Qualifications:

• Salesforce Health Cloud Certification (Highly Preferred)
• Salesforce Revenue Cloud Certification (CPQ/Billing) (Highly Preferred)
• Healthcare domain knowledge (payer, provider, life sciences, or digital health).
• Exposure to or experience with Salesforce AI capabilities (Einstein, analytics, automation).
• Experience managing multi-vendor or global delivery teams.

Delivery & Engagement Management

• Lead end-to-end delivery of Salesforce Health Cloud and Revenue Cloud programs, ensuring scope, quality, timelines, and budget adherence.
• Own overall delivery governance, including planning, execution, risk management, and escalation handling.
• Establish and manage delivery frameworks, KPIs, and reporting mechanisms for leadership and clients.
• Drive Agile/Scrum or hybrid delivery models across multiple workstreams.

Stakeholder & Client Management

• Act as the primary point of contact for senior client stakeholders and internal leadership.
• Manage complex stakeholder expectations through effective communication, planning, and transparency.
• Facilitate steering committee meetings, executive reviews, and program status updates.
• Ensure alignment between business objectives and technology delivery.

Leadership & Team Management

• Provide strong leadership to cross-functional teams including architects, developers, QA, and business analysts.
• Mentor and coach delivery teams to drive high performance and accountability.
• Foster a collaborative, high-energy, and results-driven delivery culture.

Domain & Solution Oversight

• Guide solution design and implementation leveraging Salesforce Health Cloud and Revenue Cloud best practices.
• Ensure solutions meet healthcare industry standards, compliance needs, and business outcomes.
• Collaborate closely with Salesforce architects to validate technical and functional designs.
• Bring domain understanding to translate healthcare business needs into scalable Salesforce solutions.

Innovation & Continuous Improvement

• Promote adoption of Salesforce innovations, including Salesforce AI features (e.g., Einstein, predictive insights, automation) where applicable.
• Drive continuous improvement in delivery processes, tooling, and governance models.