Salesforce Data Analyst & Salesforce Support Specialist

About the Company

Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd

Teamware Solutions (a division of Quantum Leap Consulting Pvt. Ltd.) is a 20+ year industry leader providing IT staffing and consulting services, supporting 4000+ professionals across India, USA, Middle East, and APAC for leading GCC clients.

About the Role

We are hiring a Salesforce Data Analyst & Salesforce Support Specialist

• Locations: Hyderabad/Bangalore
• Work Model: Hybrid
• Experience: 5-7 Years
• Notice Period: Immediate - 15 days

ServiceMax & Salesforce Support Specialist | Data Operations | ITIL | Power BI:

As a Support Specialist, you will be responsible for providing first- and second-line support to ServiceMax users, resolving incidents and inquiries within defined SLAs. - Investigate and troubleshoot IB related data issues- Execute data corrections and updates in accordance with approved governance procedures.

This role is key to ensuring accurate service data, smooth data flows, and timely reporting to support field operations and integrated supply chain processes. You'll work closely with business analysts, developers, and operations leads in a managed services model.

Required Skills and Experience:

Experience in technical support, data operations, or IT service management roles with strong problem-solving and analytical abilities.

Proficiency in Salesforce / Service Max CRM, including configuration and SOQL query skills.

Experienced in administering Salesforce by managing users, ensuring data quality, creating reports and dashboards, and supporting simple automation processes

Hands-on experience with tools such as Power BI, Excel, SQL and SOQL

Experience with ITIL processes or formal Customer Support frameworks.

Knowledge of data management principles Excellent communication and customer service skills

Familiarity with ETL concepts

Advanced Excel user (pivot tables, lookups, data manipulation)

Strong communication skills to interact with global stakeholders and technical teams.

Experience in ServiceNow: Support ticket triage and issue resolution through ServiceNow or similar Incident tracking tools.

Ability to manage and prioritize tasks in a fast-paced, Agile delivery environment.

Please let me know if you are interested in this position and send me your resume to [Confidential Information]