Job Title : Salesforce Customer Success Consultant
Location City : Gurgaon and Mumbai
Experience Required : 5+ Years
CTC Range : 12 LPA
Work Mode: Hybrid
Position Type: 5 Months Contract
Company Name: VARITE INDIA PRIVATE LIMITED
Client: An American cloud-based software company headquartered in San Francisco, California. Notable provider of cloud-based customer relationship management (CRM) solutions. The company has gained prominence in the CRM space, specializing in empowering businesses with tools for sales, customer service, marketing, and other operational aspects. Renowned for innovation and a commitment to customer success, it facilitates flexible and collaborative working environments through its cloud-based approach.
About The Job:
- For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Success Plans.
- The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/account.
- As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with organization.
Essential Job Functions:
- Collaborate with account team, partner teams, and partners to understand the goals, vision, and solution of the customer: This involves working closely with various stakeholders to ensure a complete understanding of the customer's objectives and the solutions being implemented. The CSAL must facilitate communication and alignment among all parties to drive successful outcomes.
- Capturing Baseline Business Metrics for future articulation of Business Value & success: The CSAL is responsible for identifying and documenting key business metrics at the start of the engagement. These metrics serve as a benchmark to measure the impact and success of the solutions provided, enabling clear articulation of business value over time.
- Identifying Roadblocks to meeting project deadlines and proactively engaging internal stakeholders as required:
- The CSAL must monitor project progress and identify any potential obstacles that could delay timelines. Proactively identify, escalate and resolve issues/roadblocks by engaging with internal & external stakeholders, such as project managers, technical teams, and customer executives.
- Helping customers with Enablement framework prior to Go-live: Before the solution goes live, the CSAL assists customers in understanding and utilizing the enablement framework. This includes providing best practices on training, resources, and support to ensure the customer is fully prepared for the transition and can maximize the benefits of the new solution.
- Tracking customer adoption against the original plan post Go-live: After the solution is live, the CSAL tracks the customer's adoption and usage against the initial plan. This involves monitoring key product adoption & customer expertise metrics, gathering feedback, and identifying areas where additional support or adjustments may be needed to ensure successful adoption.
- Path to Resolution/help needed internally between SE/PS/CSM/supporting S&D teams: The CSAL acts as a liaison between the customer and various internal teams, such as Solution Engineers (SE), Professional Services (PS), Customer Success Managers (CSM), and supporting Sales & Distribution (S&D) teams. They facilitate communication and collaboration to resolve any issues and ensure the customer receives the necessary support.
Qualifications:
Preferred Qualifications and Skills:
- 10+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
- Salesforce Implementation experience is a must for this role.
- Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
- Experience in managing projects (big or small) with understanding of project management methodology
- Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization
- Strong capability to navigate complex discussions, handle objections, and drive alignment.
- An academic degree or equivalent experience, with preference for candidates showcasing relevant cloud software implementation experience. Certification in Salesforce will be an added advantage
How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.
Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Unlock Rewards: Refer Candidates and Earn.If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
